Medical Service Representative

4 weeks ago


Pasig, Philippines VISAYA Full time

Responsibilities:- Answering inbound phone calls; taking detailed information; and relaying messages to doctors, physicians or medical staff members- Calls may come from patients or medical facilities- Route calls to nursing homes or acute care centers while passing on accurate call details and notes- Answer caller’s questions ranging from asking about office hours to requesting copies of medical records- Schedule or cancel appointments- Refer caller to emergency numbers if necessary- Although rare, Operators may receive hostile calls, and will need to de-escalate or manage in accordance to protocolQualification:- At least 1 year of BPO experience handling healthcare account.- Clinical, medical or health work experience is preferred.- Must have excellent communication skills.- Customer service knowledge.- Basic understanding of the US healthcare system.- Understands some basic medical language- Detail oriented.- Must be willing to work onsite.



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