Medical Service Representative

4 weeks ago


Pasig, Philippines Visaya KPO Full time
Responsibilities:

> Answering inbound phone calls; taking detailed information; and relaying messages to doctors, physicians or medical staff members
> Calls may come from patients or medical facilities
> Route calls to nursing homes or acute care centers while passing on accurate call details and notes
> Answer caller’s questions ranging from asking about office hours to requesting copies of medical records
> Schedule or cancel appointments
> Refer caller to emergency numbers if necessary
> Although rare, Operators may receive hostile calls, and will need to de-escalate or manage in accordance to protocol

Qualifications:

> At least 1 year of BPO experience handling healthcare account.
> Clinical, medical or health work experience is preferred.
> Must have excellent communication skills.
> Customer service knowledge.
> Basic understanding of the US healthcare system.
> Understands some basic medical language
> Detail oriented.
> Must be willing to work onsite.

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