Medical Service Representative

2 weeks ago


Pasig City, Philippines Visaya KPO Full time

Responsibilities:

Answering inbound phone calls; taking detailed information; and relaying messages to doctors, physicians or medical staff members
Calls may come from patients or medical facilities
Route calls to nursing homes or acute care centers while passing on accurate call details and notes
Answer caller’s questions ranging from asking about office hours to requesting copies of medical records
Schedule or cancel appointments
Refer caller to emergency numbers if necessary
Although rare, Operators may receive hostile calls, and will need to de-escalate or manage in accordance to protocol
Qualifications:

At least 1 year of BPO experience handling healthcare account.
Clinical, medical or health work experience is preferred.
Must have excellent communication skills.
Customer service knowledge.
Basic understanding of the US healthcare system.
Understands some basic medical language
Detail oriented.
Must be willing to work onsite.



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