Customer Service Associate

2 weeks ago

Iloilo City, Philippines Cooee Inc Full time

Customer Service Associate (Retail Account)
DAYSHIFT | Fulltime | Makati (Full Onsite)

Start Immediately Grow With Us

Were looking for fresh graduates and entry level candidates (up to 5 years experience) who are eager to learn, grow, and build their career in customer service.

Strong interest in customer service (preferred)
Confident English communication for phone & email support
Comfortable with MS Office, email, and spreadsheets
Preferred but nor required:

Experience with Freshdesk, Shopify, or CRM tools
Exposure to Australian clients is an advantage
About the Role

We have partnered with a company with a vision to provide businesses, organizations and individuals Australia-wide with competitively priced high-quality office furniture and interior solutions. You will be joining a fast-growing online division, who will be responsible for providing post-sales support to new and existing customers, as well as managing orders by liaising with all internal stakeholders.

As a Customer Service Associate, you will play a key role in ensuring a seamless customer experience handling inquiries, resolving issues, and coordinating with teams to deliver efficient and reliable service.

This role is also open to fresh graduates who are eager to learn and grow in a dynamic environment.

Why Cooee

Because we believe in the power of human connection. Because we are committed to flourishing human potential. Because we dream of a world where each one of us walks along the path to who we are and the best that we can be. This is Why we do What we do To be a part of transformation one person, one community, one business at a time.

We are One Team committed to investing in relationships fueled by trust and anchored on the One Shared Vision to transform through connection. We believe this is where the strength of Cooee and our partnerships lie in having clarity and conviction in purpose.

What you'll be working on

Liaise with customers for post-sales enquiries, including delivery updates and taking product and service feedback.
Communicate with customers and suppliers for any warranty claims regarding products.

Administrative and support services.

Coordinate with the warehouse regarding shipment of goods and any inventory issues.

Maintain a strong and positive relationship with all customers, and ensure swift fulfilment of all customer needs.

Keep an eye on order status and keep customers updated

Use our internal systems (Freshdesk, W3APP, Shopify) and keep records up to date

Assisting senior project managers with the preparation, compilation and presentation of larger commercial fit-out projects.

Keep a professional, helpful, and positive tone in all customer interactions

Work with suppliers to sort out issues and manage warranty claims

Stay on top of open tasks and follow through without needing a lot of hand-holding.

What we're looking for

Open to fresh grads or up to 5 years experience in customer service (retail/sales)

Strong English communication skills, both written & spoken
Confident with MS Office & spreadsheets
Solutions-driven mindset
Friendly, proactive, and great at building relationships
Organized multitasker who thrives in a team or independently
Flexible and ready to take on new challenges
A team player whos adaptable and happy to jump in where needed.

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