Customer Service Agent

4 days ago

Cubao, Philippines J-K Network Services Full time

This company helps various organizations enhance their performance by providing strategic solutions and services in technology, operations, and strategy. With over 38 years of service in the Philippines, they continue to be a trusted partner in business transformation.

Position: Customer Service Agent (With Php30,000 Signing bonus)
Industry: BPO Company
Location: Cubao City
Postal Code: 1100
Salary Range: ₱15,000 – ₱30,000
Work Schedule: Shifting Schedule
Work Setup: Onsite

Job Requirements:
Open to High School Graduates and College Undergraduates
At least 6 months of experience in Customer Service
Willing to work onsite in Taguig
Amenable to attend a face-to-face interview
Can start as soon as possible

Job Responsibilities:
Assist customers with inquiries about products, services, and company offerings in a courteous and professional manner.
Manage and resolve customer concerns by providing timely, effective, and customer-focused solutions.
Ensure a high level of customer satisfaction through clear communication, empathy, and proactive support.
Maintain accurate and updated customer records, process transactions, and organize relevant documentation.
Perform other customer service–related duties as may be assigned by the immediate superior.

BENEFITS :
Health Insurance (HMO)
Life Insurance
Maternity Leave
Paternity Leave
Loyalty Gift
Christmas Gift
Night Differential (if applicable)
Allowances
Company-sponsored training, upskilling, and certification programs
Flexible working arrangements
Healthy and encouraging work environment

Recruitment Process (Face-to-Face):
HR Interview
Second Interview
Final Interview
Job Offer

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