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Customer Service Supervisor
2 hours ago
COMPANY PROFILE: The firm develops comprehensive freight forwarding services tailored to meet customer needs and provides high-quality, consistent services that exceed customer expectations.
POSITION: Customer Service Supervisor
INDUSTRY: Logistic Company
WORK LOCATION: Binan Laguna
WORK SCHEDULE: Monday to Friday
SALARY: Php25,000-Php35,000
WORK SET UP: Work on site
BENEFITS:
✨HMO
✨Government benefits
✨13th Month Pay
✨Sick Leave
✨Government benefits
Job Requirements:
✨Bachelor’s degree holder
✨With at least 1 to 2 years’ experience in back-office customer service operations
✨Amendable to work on site
✨Amendable to attend face to face interview
✨Can start as soon as possible
JOB RESPONSIBILITIES
✨Supervises daily back-office customer service operations, handling client inquiries via email and phone
✨Ensures timely, accurate, and professional responses to customer inquiries, requests.
✨Coaches, trains, and supports customer service representatives to improve performance and service quality
✨Prepares reports on inquiry volumes, resolution times, customer feedback, and team performance
✨Acts as the primary point of contact for escalated back-office customer concerns
RECRUITMENT PROCESS (Face to Face)
✨Initial Interview
✨Final Interview
✨Job Offer
