2025-7776 Process Excellence Delivery Analyst-Mid

1 week ago

Taguig, National Capital Region, Philippines Arch Global Services Full time ₱600,000 - ₱1,200,000 per year

Technical & Analytical Skills

· Proficient in using Lean methodology tools such as Root Cause Analysis (RCA), Voice of the Customer (VoC), Gemba, Value Stream Mapping (VSM) and others

· Process Mapping and Optimization

· Operational and Analytical Thinking

· Proficient in using Business Process Model and Notation (BPMN) symbols

· Experience with Process Mapping Tools (e.g., Microsoft Visio, ARIS)

· Strong Microsoft Office Skills (especially PowerPoint and Excel)

· Insurance Industry Knowledge and Business Acumen

· Strong knowledge of change management principles, tools, and methodologies.

· Proficiency in program and project management, including planning, execution, and stakeholder communication.

Interpersonal & Communication Skills

· Effective Communication and Listening

· Facilitation Skills

· High Emotional Quotient (EQ)

· Professionalism

· Ability to Work with Diverse Individuals

· Diversity and Inclusion Aptitude

Organizational & Execution Skills

· Strong Organizational Skills

· High Attention to Detail

· Ability to Manage Changing and Multiple Priorities

· Adaptability to Change, Including Shifts in Workflows, Tools, and Processes

· Resilience in Managing Uncertainty and Embracing New Ways of Working

Experience:

· Minimum 3 years of experience as a Lean Management Leader with a proven track record of leading end-to-end transformational change initiatives.

· Background in the financial services or insurance industries with a solid understanding of operational management practices (preferred).

· Lean certification or equivalent (e.g., Six Sigma, Lean Six Sigma, Business Agility), or demonstrated experience applying continuous improvement principles in service-based environments.

· Demonstrated success in developing and implementing process improvement initiatives using Lean methodology.

· Excellent oral and written communication skills, with a keen attention to detail and the ability to present to senior leadership.

· In-depth knowledge and practical application of change management principles, methodologies, and tools.

· Strong facilitation, teaching, and coaching capabilities across various organizational levels.

· Collaborative team player with a track record of delivering effective consulting and coaching support.

· High level of integrity, with the ability to manage confidential and sensitive information discreetly.

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