Senior Manager Six Sigma Continuous Improvement

4 weeks ago


Angeles, Philippines J-K Network Services Full time

Client Company: A well-established IT and Engineering firm with a 40-year history, delivering comprehensive end-to-end solutions across multiple sectors, including finance and healthcare.

Position: Senior Manager – Six Sigma Continuous Improvement (Hybrid Set Up)
Industry: BPO
Location: Clark Pampanga
Postal: 2023
Salary Offer: Php160,000 basic + Php20,000 allowance
Work Schedule: Shifting Schedule
Work Set Up: Hybrid Set Up (3 days onsite)

Benefits:
✨Government mandated benefits
✨13th Month Pay
✨HMO
✨Vacation Leave Credits
✨Sick Leave Credits

Job Responsibilities:
✨ Lead end-to-end process improvement and service excellence initiatives across departments.
✨Identify inefficiencies, analyze root causes, and implement sustainable process solutions.
✨Drive Lean, Six Sigma, and continuous improvement methodologies to improve performance and quality.
✨Collaborate with cross-functional teams to enhance service delivery and customer experience.
✨Establish and monitor KPIs to track process performance and improvement outcomes.
✨Partner with senior leadership to align improvement initiatives with business goals.
✨Lead and mentor a team of process improvement professionals.
✨Develop reports and dashboards to communicate progress and success metrics to key stakeholders.

Job Requirements:
✨ Open for Undergraduates
✨7+ years of experience in process improvement, service excellence, or operational excellence (BPO or shared services experience a plus).
✨With experience managing Banking & Financial Services or Collections accounts is a plus
✨Strong background in Lean, Six Sigma, or other process optimization frameworks (Green/Black Belt) is an advantage
✨Amenable to work on a Hybrid set up
✨Can start as soon as possible

Recruitment process: Online and Face to face
✨Initial interview
✨Final interview
✨Job offer



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