Quality Analyst

6 months ago


Pasig City, Philippines Gratitude Philippines Full time

Requirements:2-3+ years’ experience in calling process.With RCM experienceCan start immediatelyJob Responsibilities:Random Transactional Monitoring – Ensuring systematic Quality check of previous day’s production i.e. Analysis of account, Calling analysis, correct follow up, required action taken and updated software, updated productivity report.Identifying errors critical to process such as wrong analysis results to incorrect follow up, Incorrect or incomplete information captured on call, Incorrect or incomplete action taken, incomplete production report.Ensure the team must be aware of criticality of Fatal and non-fatal parameters/errors.Ensuring the error must be communicated to associate and process owners. Associate provided constructive feedback about the error committed and corrected.Ensuring that Corrective Action Policy is adhered to and Improvements seen on individuals being audited.Ensure that every week team will be briefed about the major errors committed towards process. Team must be coached about the correct follow ups related to those errors.Weekly/Monthly Quality performance report to be mailed to internal client on time. Reports generated must be error free.Maintaining the Quality Metrics i.e. Process quality score, Individual quality score, number of errors, Corrective Action policy, Categorization of associates, documentation of Fatal errors, Improvement plans, Process Knowledge Test etc.Responsible for random transaction audits and performance of new hires during OJT/Nesting period.



  • Cebu City, Philippines Neksjob Corporation Full time

    Quality assurance analysts are responsible for testing, analyzing, and ensuring the quality of software, products, and systems. They confirm that products or services meet the standards set by the company or the industry in which you’re working. QA has become synonymous with the software development process and technology products. However, jobs in quality...


  • Cebu City, Philippines Neksjob Corporation Full time

    Responsibilities:- Monitors calls and provide feedback to agents- Partner with the training team in providing feedback that would improve overall quality of performance- Participates in call calibrations, monitoring with client and operations team expert on product support, escalations, verifications- Coach and develop agents on quality, customer...


  • Cebu City, Philippines Neksjob Full time

    Responsibilities: - Monitors calls and provide feedback to agents - Partner with the training team in providing feedback that would improve overall quality of performance - Participates in call calibrations, monitoring with client and operations team expert on product support, escalations, verifications - Coach and develop agents on quality, customer...

  • Quality Analyst

    3 months ago


    Taguig City., Philippines ADDFORCE HUMAN RESOURCES SOLUTIONS Full time

    Job Description Essential Functions/Responsibilities • Provides coaching and mentoring to agents in order for them to improve on their performance and the attainment of their metrics • Ensure that appropriate knowledge tools, techniques and standards are being utilized to meet customer requirements and needs • Performs Monitoring and provides feedback...


  • Cebu City, Philippines Neksjob Full time

    Responsibilities: - Monitors calls and provide feedback to agents - Partner with the training team in providing feedback that would improve overall quality of performance - Participates in call calibrations, monitoring with client and operations team expert on product support, escalations, verifications - Coach and develop agents on quality, customer...


  • Danao City, Philippines Jollibee Worldwide Services Full time

    The Quality Assurance Analyst is responsible for:Ensuring that the goods produced adhere to established quality standards.Observing and checking raw materials used or finished goods produced for visible defects; performing various tests on the samples drawn; and noting down observations.Accepting and rejecting lots on the basis of samples checked, assist in...

  • Quality Analyst

    3 months ago


    Taguig City., Philippines ADDFORCE HUMAN RESOURCES SOLUTIONS Full time

    Job Description Essential Functions/Responsibilities • Provides coaching and mentoring to agents in order for them to improve on their performance and the attainment of their metrics • Ensure that appropriate knowledge tools, techniques and standards are being utilized to meet customer requirements and needs • Performs Monitoring and provides feedback...

  • Quality Analyst

    7 months ago


    Pasig City, Philippines RecruiterPH Full time

    Department: Medical Billing Work Timing: Night Shift Qualifications: Any Graduate Preferred Skills: A successful candidate must have proficient knowledge/capabilities in the following areas: Ability to perform at a high level of productivity and quality. Capacity to maintain a high level of accuracy. Excellent written and oral communication skills required...

  • Quality Analyst

    7 months ago


    Pasig City, Philippines RecruiterPH Full time

    Department: Medical Billing Work Timing: Night Shift Qualifications: Any Graduate Preferred Skills: A successful candidate must have proficient knowledge/capabilities in the following areas: Ability to perform at a high level of productivity and quality. Capacity to maintain a high level of accuracy. Excellent written and oral communication skills required...


  • Pasig, National Capital Region, Philippines RSD Human Resource Management Consultancy Full time

    Company OverviewRSD Human Resource Management Consultancy is a leading firm in the BPO industry, dedicated to delivering exceptional services and solutions.SalaryThe estimated salary for this role is around $40,000 - $60,000 per annum, depending on experience and qualifications.Job DescriptionThis is an exciting opportunity to join our team as a Quality...

  • Quality Analyst

    7 months ago


    Pasig, Philippines RecruiterPH Full time

    Department: Medical BillingWork Timing: Night ShiftQualifications: Any Graduate PreferredSkills:A successful candidate must have proficient knowledge/capabilities in the following areas:Ability to perform at a high level of productivity and quality.Capacity to maintain a high level of accuracy.Excellent written and oral communication skills required to...

  • BPO Quality Analyst

    4 weeks ago


    Cebu City, Philippines TASQ Staffing Solutions Full time

    Requirements:Minimum of 2 years undergraduateMust be amenable to work onsite in Cebu City, and shifting scheduleMust have a minimum of 1 year of experience as a Quality Analyst in the BPO IndustryGood communication skillsGood knowledge of Quality ToolsPrefer insurance account experience


  • Makati City, National Capital Region, Philippines Nityo Infotech Full time

    Nityo Infotech is looking for a Senior Quality Assurance Analyst to join our team. We are a dynamic and growing company, and this role is ideal for someone with a passion for quality assurance and technical testing.About the RoleWe are seeking a highly skilled and experienced Senior Quality Assurance Analyst who can ensure that our software applications meet...


  • Mandaluyong City, Philippines Manpower Core Group Inc. Full time

    Key skills Quality Analyst BPO Call center Sales experience Job Title: QA for Sales Work set up: Onsite in Mandaluyong City Work shift: Shifting schedule Salary: 21K Qualifications: • Amenable to work onsite • Can start immediately • At least 1 to 2 years QA Experience in BPO; Sales experience • at least 1 year of hard Sales experience

  • Quality Analyst for Sales

    49 minutes ago


    Mandaluyong City, Philippines Manpower Core Group Inc. Full time

    Key skills Quality Analyst BPO Call center Sales experience Job Title: QA for Sales Work set up: Onsite in Mandaluyong City Work shift: Shifting schedule Salary: 21K Qualifications: • Amenable to work onsite • Can start immediately • At least 1 to 2 years QA Experience in BPO; Sales experience • at least 1 year of hard Sales experience


  • Cebu City, Central Visayas, Philippines Neksjob Corporation Full time

    The role of a Quality Assurance Analyst at Neksjob Corporation is to ensure that our software, products, and systems meet the highest quality standards.Our Quality Assurance Analyst is responsible for testing, analyzing, and ensuring the quality of our software, products, and systems.Key ResponsibilitiesTesting and analyzing software, products, and systems...


  • Makati City, National Capital Region, Philippines Nityo Infotech Full time

    About Nityo InfotechNityo Infotech is a leading company in the industry, committed to delivering high-quality services.Job DescriptionWe are seeking a skilled Sr. Quality Assurance Analyst to join our team. The successful candidate will be responsible for performing user acceptance testing and manual testing.Required Skills and QualificationsBachelor's...


  • Quezon City, Philippines Nityo Infotech Full time

    Senior Manual Quality Analyst (Sr. QA)— Location: Alabang— Schedule: Shifting (8am to 5pm, 2pm - 11pm, 5pm - 2am)— Set up: Hybrid (At least2-3x per week)— Salary: up to 80,000 + complete benefitsQUALIFICATIONS:● Obtained a Bachelor’s or College degree in either of the following - Industrial Engineering, Management Engineering, Computer Science,...

  • Jr. Quality Assurance

    7 months ago


    Pasig City, Philippines Hunters hub Incorporated Full time

    -Bachelor's degree in information technology or any related courses-At least 2 years of experience as a QA Analyst-Hands-on experience in software quality assurance, auditing, or related roles-Experience in conducting audits, assessments, and reviews of software developmentprocesses, practices, and deliverables.-Experience with software development...


  • Makati City, National Capital Region, Philippines Nityo Infotech Full time

    We are seeking a highly skilled Senior Quality Assurance Analyst to join our team at Nityo Infotech. The ideal candidate will have 2 years of experience in UAT and Manual testing, with expertise in Test Case creation and execution.Key Responsibilities:Develop and execute test plans to ensure high-quality software deliveryCollaborate with cross-functional...