Customer Support for Healthcare Account

13 hours ago

Cebu City, Philippines TORCH Solutions Full time

We are looking for enthusiastic and customer-focused individuals to join our team as Customer Support Representatives for our seasonal healthcare account. This is a full-time role based in Cebu, Central Visayas, where you will be responsible for providing exceptional customer service to our healthcare clients and their customers. What you'll be doing Handle inbound customer inquiries via phone, email, and chat, providing accurate and timely responses Troubleshoot and resolve customer issues efficiently and effectively Maintain detailed records of customer interactions and follow up as needed Provide product and service information to customers, ensuring they have a positive experience Collaborate with cross-functional teams to ensure seamless customer support Adhere to quality and compliance standards to meet or exceed customer satisfaction goals What we're looking for Excellent communication and interpersonal skills, with the ability to effectively interact with customers from diverse backgrounds Strong problem-solving and critical thinking skills to handle a variety of customer inquiries Adaptable and able to work in a fast-paced, dynamic environment Passion for delivering exceptional customer experiences If you're excited to join a dynamic team and make a meaningful impact, we encourage you to apply for this role. Click the "Apply Now" button to submit your application.

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