Customer Care Specialist

5 days ago


Pasay, Philippines Manpower Core Group Inc. Full time

Position: Customer Care SpecialistLocation: MOA, PasayWork setup & shift: Onsite | Night shiftYou'll have: Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities. Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements. Career Growth: Take advantage of opportunities for continuous learning and career advancement. Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.Your Role:As a Customer Care Specialist, you will: Cater to inbound and outbound calls Answers incoming phone calls and faxes, takes customers’ orders for durable medical and respiratory equipment, repairs, supplies, and other miscellaneous items Responds to patient/client questions and problems Services walk-in customers as needed Prepares intake, gathers all necessary information about referral, patient demographics, contact person, physician, diagnosis, discharge time and place, item(s) requested Gathers all necessary documentation, before delivery CMN, Rx, ABG, Care Plan, Auth, etc. Verifies medical necessity with a physician Verifies eligibility and coverage with Insurance and carrier according to guidelines or contract Verifies payer (with matrix), obtains authorization, expiration date Verifies patient demographics and prior equipment usage with the patient. Informs patient of financial responsibilities: copay, share of cost, deductible, etc. Enters data and each order (new or otherwise) in the system accurately and promptlyWhat You Need:Non-negotiable At least 1 year of customer service experience Good Communication Skills Preferably CSR in Healthcare industry background Willing to work in-center, Night shift schedulePreferred skills/expertise Previous experience in Customer Service in the Healthcare Industry



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