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Customer Service Representative

4 months ago

Pasig City, Philippines Synlink Recruitment Outsourcing Co. Inc. Full time

Customer Service Representative - Local Healthcare AccountCompany: TeleperformanceLocation: Rockwell, PasigOverviewAs a Customer Service Representative at Teleperformance, you will play a vital role in providing exceptional customer service to clients in the healthcare industry. You will be responsible for handling inbound calls, resolving customer inquiries, and ensuring customer satisfaction.Qualifications• High School Graduate (old curriculum) or Senior High School Graduate• At least w/ medical allied course• At least 6 months of experience in a healthcare customer service role is preferred, but not required.Skills• Excellent verbal and written communication skills• Strong problem-solving and decision-making abilities• Ability to multitask and work under pressure• Proficiency in using computers and relevant software applications• Empathy and patience in dealing with customersResponsibilities• Handle inbound calls from customers and provide prompt and accurate assistance• Resolve customer inquiries and complaints in a timely and professional manner• Provide information about products, services, and company policies• Process customer orders and transactions accurately• Maintain customer records and update databases• Adhere to company policies and procedures• Contribute to a positive and collaborative team environmentBenefits• Competitive salary and benefits package• Opportunities for career growth and development• Supportive and inclusive work environmentIf you are a passionate and dedicated individual who enjoys helping others, we encourage you to apply for this exciting opportunity at Teleperformance.