Customer Service Representative

3 weeks ago


Pasig, Philippines Lexie Staffing And Business Consulting Full time

A customer service representative (CSR) is a company or organization's primary point of contact with customers, helping to resolve issues and inquiries. They are responsible for ensuring that customers are satisfied with the company's products or services. Some responsibilities of a CSR include:Handling complaints and inquiries Following up with customers to check their satisfaction Informing customers about additional products or services Representing the company's values and brand image Some qualities and skills that are important for a CSR include:Active listening: Giving the customer your full attention, including their tone, words, and body language Problem-solving: Identifying problems, brainstorming, analyzing answers, and implementing solutions Empathy: Building customer relationships and de-escalating tense situations Communication: Being a strong verbal communicator People-first mindset: Being able to relate to anyone, especially those who are frustrated Flexibility and adaptability: Being able to work under stress Organizational skills: Being detail-oriented Knowledge of products and markets: Being familiar with the software used to connect with customers



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