Customer Service Representative

2 weeks ago

Quezon City, Philippines ACCPRO International Full time

CSR Insurance
QC SITE
Work Set-up: Onsite
Work Schedule: Nightshift/ 2 days off (shifting)

DUTIES and RESPONSIBILITIES:
● Excellent communication and phone skills, with an ability to think and react to situations confidently
● Demonstrate ability to identify opportunities, develop account strategies, and negotiate creative solutions
● Appropriately communicate brand and corporate position, foster and maintain excellent customer relationship and build rapport in every customer contact via telephone or written correspondence
● Able to create a need and emphasize product/service features and benefits, quote prices, discuss credit terms, and prepare sales order forms and/or reports for existing customers utilizing web based tools or proprietary software

QUALIFICATIONS:
● Candidate must have at least 1 year BPO experience
● Educational attainment: College Graduate with 1 year BPO exp or College Undergrad with 2 years BPO experience
● Excellent Communication Skills
● Must be willing to work onsite and be amenable to shifting schedules.

BENEFITS OFFERED:
● Competitive compensation package with monthly performance incentives
● Meal and other allowances
● Medical coverage for employees and up to three qualified dependents
● Dental coverage for employees
● Skills enhancement through training and professional development programs
● HMO coverage for up to three dependents, valid until age 80

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