Branch Insurance Head

POSITION TITLE: Branch Insurance Head
WORK LOCATION: Davao
WORK SETUP: Full-Time, Onsite
SALARY: PHP 55,000–60,000

JOB SUMMARY:
As a Branch Head (Bancassurance, Agency, Brokers, and Other Distribution Channels), you will be responsible for overseeing our branch offices' efficient and effective operation. You will play a crucial role in managing the branch''''s day-to-day activities, ensuring customer satisfaction, and achieving business objectives. This role requires strong leadership, excellent communication skills, and a deep understanding of our organization's products, services, and goals.

DUTIES AND RESPONSIBILITIES:
Branch Operations Management
– Supervise and manage all branch activities to ensure smooth operations.
– Develop and implement operational policies and procedures.
– Monitor and evaluate branch performance against established targets and take corrective actions when necessary.
– Ensure compliance with company policies, industry regulations, and legal requirements.

Team Leadership
– Recruit, train, and develop a high-performing branch team.
– Provide guidance, coaching, and support to staff members.
– Foster a positive work environment that encourages teamwork, collaboration,
and employee growth.
– Conduct regular performance evaluations and goal-setting for team members.

Customer Relationship Management
– Build and maintain strong relationships with existing and potential intermediaries and customers.
– Address customer inquiries, complaints, and concerns in a timely and effective manner.
– Identify opportunities to enhance customer satisfaction and loyalty.
– Monitor customer feedback and implement improvements as needed.

Sales and Business Development
– Develop and execute strategies to achieve branch sales targets and revenue
goals in all sales channels (Bancassurance, Agency, Brokers, and Other Distribution Channels).
– Recruit productive agents.Identify market trends, customer needs, and competitive intelligence to drive business growth.
– Work closely with the sales team to identify new business opportunities and
expand the customer base.
– Develop and maintain partnerships with key clients and stakeholders.

Financial Management
– Prepare and manage the branch budget, ensuring cost-effectiveness and profitability.
– Monitor financial performance, analyze variances, and take corrective actions as necessary.
– Ensure accurate financial reporting and compliance with accounting standards.

Risk Management
– Identify and mitigate risks related to branch operations, compliance, and security.
– Implement and enforce security protocols and safety measures.
– Report incidents and maintain incident response procedures.

QUALIFICATIONS:
– Bachelor's degree in Business Administration, Management, or a related field (Master''s degree preferred).
– Proven experience in a leadership role (at least 3-5 years of supervisory/managerial), preferably in branch management or a related field.
– Strong understanding of the industry, products, and services offered by the organization.
– Excellent leadership, communication, and interpersonal skills.
– Proficiency in financial analysis and budget management.
– Ability to make strategic decisions and drive results.
– Knowledge of relevant regulations and compliance requirements.
– Customer-focused mindset with a commitment to delivering exceptional service.
– Strong problem-solving and decision-making abilities.
– Computer literacy and familiarity with relevant software applications.
– Background or knowledge of non-life insurance.
– Highly organized with attention to detail.
– Ability to multitask, prioritize and deliver results on time under pressure.
– Flexibility to meet continuously changing priorities and challenges.
– Good written and verbal communication skills.
– Ability to work independently and as part of a team.
– Sales and marketing, customer and personal service, administration and management.
– Advanced presentation skills, above par computer skills (use of MS Office, Information Management System tools).
– Advanced reading and understanding skills required to interpret technical and specialized manuals, and policies.
– People management skills; decision-making skills; above par communication skills; excellent customer management skills; sales management skills; driving skill.