Branch Insurance Head for Davao

As a Branch Head (Bancassurance, Agency, Brokers, and Other Distribution Channels), you will
be responsible for overseeing our branch offices' efficient and effective operation. You will play
a crucial role in managing the branch''''s day-to-day activities, ensuring customer satisfaction,
and achieving business objectives. This role requires strong leadership, excellent
communication skills, and a deep understanding of our organization's products, services, and
goals.
Functions (Duties and Responsibilities):
Branch Operations Management:
● Supervise and manage all branch activities to ensure smooth operations.
● Develop and implement operational policies and procedures.
● Monitor and evaluate branch performance against established targets and take
corrective actions when necessary.
● Ensure compliance with company policies, industry regulations, and legal requirements.
Team Leadership:
● Recruit, train, and develop a high-performing branch team.
● Provide guidance, coaching, and support to staff members.
● Foster a positive work environment that encourages teamwork, collaboration,
and employee growth.
● Conduct regular performance evaluations and goal-setting for team members.
Customer Relationship Management:
● Build and maintain strong relationships with existing and potential intermediaries and
customers.Address customer inquiries, complaints, and concerns in a timely and
effective manner.
● Identify opportunities to enhance customer satisfaction and loyalty.
● Monitor customer feedback and implement improvements as needed.
Sales and Business Development:
● Develop and execute strategies to achieve branch sales targets and revenue
goals in all sales channels (Bancassurance, Agency, Brokers, and Other Distribution
Channels).
● Recruit productive agents.Identify market trends, customer needs, and competitive
intelligence to drive business growth.
● Work closely with the sales team to identify new business opportunities and
expand the customer base.
● Develop and maintain partnerships with key clients and stakeholders.
Financial Management:
● Prepare and manage the branch budget, ensuring cost-effectiveness and
Profitability.
● Monitor financial performance, analyze variances, and take corrective actions as
necessary.
● Ensure accurate financial reporting and compliance with accounting standards.
Risk Management:Identify and mitigate risks related to branch operations, compliance, and
security.
● Implement and enforce security protocols and safety measures.
● Report incidents and maintain incident response procedures.
Job Skills And Qualifications:
● Bachelor's degree in Business Administration, Management, or a related field (Master''''s
degree preferred).
● Proven experience in a leadership role (at least 3-5 years of supervisory/managerial),
preferably in branch management or a related field.
● Strong understanding of the industry, products, and services offered by the organization.
● Excellent leadership, communication, and interpersonal skills.
● Proficiency in financial analysis and budget management.
● Ability to make strategic decisions and drive results.
● Knowledge of relevant regulations and compliance requirements.
● Customer-focused mindset with a commitment to delivering exceptional service.
● Strong problem-solving and decision-making abilities.
● Computer literacy and familiarity with relevant software applications.
● Background or knowledge of non-life insurance.
● Highly organized with attention to detail.
● Ability to multitask, prioritize and deliver results on time under pressure.
● Flexibility to meet continuously changing priorities and challenges.
● Good written and verbal communication skills.
● Ability to work independently and as part of a team.
● Sales and Marketing, Customer and Personal Service, Administration and Management
● Advanced presentation skills, Above par computer skills (use of MS Offices,
Information Management System tools).
● Advanced reading and understanding skills required to interpret technical and
specialized manuals, and policies.
● People management skills; Decision-making skills; Above par communication skills;
● Excellent customer management skills; Sales management skills; Driving skill
Training Required:
Foundational Training such as Basic Non-life Insurance, Advanced courses in Motor,
Fire/Property, Marine and Cargo, and Casualty Insurance; Sales Management; Client
Management; People Management