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BPO Team Lead
4 weeks ago
Start Date: ASAP
Nature Of The Account: Travel Sales
Type of Support: Voice
Work Arrangement: 100% Onsite
Shift Schedule | Rest days: shifting schedules
Educational Requirement: 2nd year completed / College Grad
Work Experience:
Minimum 2 years experience in team lead experience in the sales LOB
Identifiers for sales: - quota based KPIs - understanding of closing techniques, handling objections, and adherence to sales scripts
Responsibilities:
Team Leadership & Management: Leading, motivating, and coaching a team of travel sales agents to meet and exceed sales goals and performance targets. This includes hiring, training, and developing team members.
Sales Performance & Strategy: Monitoring and analyzing sales performance, identifying areas for improvement, and developing strategies to maximize profitability and achieve objectives. This might involve setting sales plans, monitoring trends, and preparing sales reports.
Customer Service & Operations: Ensuring the team provides high-quality customer service, expert travel advice, and tailored solutions, while also managing and resolving issues and complaints.
Collaboration & Communication: Working closely with other departments (e.g., operations, product development) to ensure seamless service delivery and aligning departmental goals. Maintaining effective relationships and communication with clients and vendors is also crucial.
