BPO Team Managers
4 days ago
We are seeking a highly motivated and experienced Financial Team Manager to join our team in Makati City, Metro Manila. As a Financial Team Manager, you will play a crucial role in overseeing and leading a team of collections professionals, ensuring the efficient and effective management of client accounts. This is a full-time position offering competitive compensation and benefits.Responsibilities Hire the right people, effectively set expectations, identify behaviors and coach employees to be outstanding performers. Identify and reinforce positive behaviors through formal and informal reward and recognition. Execute corporate, regional and local business imperatives to optimize team results. Encourage and develop teamwork among others and themselves. Responsible for delivery of customer satisfaction, business results and employee satisfaction to ensure achievement of scorecard and client goals. Comply with and ensure compliance of local, state and federal regulations and laws governing business operations, as well as corporate and client policies, procedures and guidelines. Effectively communicate corporate and business expectations to all team members. Responsible for leading a team of up to 20 employees. Responsible for assets under their control. Provide supervision to both direct and indirect reports to ensure proper floor coverage and maintain a positive leadership presence at all times: “Manage by Walking Around.” Responsible for daily call monitoring to provide feedback and coaching of team members per the quality standards. Demonstrate company core values and culture. Participate in, and support, the Quality Management (QM) Program in identifying and acting on opportunities that improve the quality, safety and value of the service we provide to our clients and our employees. Complete the Customer Services Team Leader Certification Program and incorporate these competencies into all interactions with co-workers, clients, and community contacts. Supports the Quality Management Committee in the implementation and monitoring of respective quality programs, improvements and projects. Knowledge, Skills, Abilities & Other Characteristics Must be able to demonstrate leadership, oral, written, presentation and analytical skills at the supervisory level. Proficient personal computer skills including Microsoft Office. Excellent interpersonal, written, and oral communication skills. Ability to multi-task and meet critical deadlines. Ability to identify and promote continuous improvement. Ability to understand and execute policies and procedures.Ability to prioritize and organize work in a multi tasked environment.Here are the qualifications that is nice to have Minimum of 1-2 years of experience in call center operations and/or prior experience in customer service and training experience in a service industry required; BPO/call center experience preferred At least 1 year experience as a Team Leader/ Supervisor With Financial Background Account experience is advantage.
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Manila, Philippines Neksjob Philippines Full timeLocation: On-site (Client Facility) Work Schedule: Mid Shift (Weekends Off) Are you ready to lead, inspire, and make a real impact in the BPO industry? If you’re passionate about shaping the future of training, we want YOU! Become part of a dynamic team as a Training and Development Associate Manager and take your career to the next level! What You’ll...
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Manila, Philippines Neksjob Philippines Full timeLocation: On-site (Client Facility) Work Schedule: Mid Shift (Weekends Off)Are you ready to lead, inspire, and make a real impact in the BPO industry? If you’re passionate about shaping the future of training, we want YOU! Become part of a dynamic team as a Training and Development Associate Manager and take your career to the next level!What You’ll Be...
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Manila, Philippines Neksjob Philippines Full timeLocation: On-site (Client Facility) Work Schedule: Mid Shift (Weekends Off) Are you ready to lead, inspire, and make a real impact in the BPO industry? If you’re passionate about shaping the future of training, we want YOU! Become part of a dynamic team as a Training and Development Associate Manager and take your career to the next level! What You’ll...
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Operations Manager Exp in Healthcare Account
4 days ago
manila, Philippines GGIS Services Full timeJob Opening: Operations Manager – Healthcare Account (BPO) Location: Onsite in Ortigas | Night Shift Salary: PHP 100,000 - PHP 140,000 (based on previous salary) We’re Hiring! We are looking for an experienced Operations Manager to oversee and manage operations for a healthcare account in a BPO setting. If you have solid experience in the...
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Operations Manager Exp in Healthcare Account
4 days ago
Manila, Philippines GGIS Services Full timeJob Opening: Operations Manager – Healthcare Account (BPO) Location: Onsite in Ortigas | Night Shift Salary: PHP 100,000 - PHP 140,000 (based on previous salary)We’re Hiring! We are looking for an experienced Operations Manager to oversee and manage operations for a healthcare account in a BPO setting. If you have solid experience in the healthcare...
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Operations Manager Exp in Healthcare Account
3 days ago
manila, Philippines GGIS Services Full timeJob Opening: Operations Manager – Healthcare Account (BPO) Location: Onsite in Ortigas | Night Shift Salary: PHP 100,000 - PHP 140,000 (based on previous salary) We’re Hiring! We are looking for an experienced Operations Manager to oversee and manage operations for a healthcare account in a BPO setting. If you have solid experience in the...
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Training and Development Program Manager for BPO
6 hours ago
Manila, National Capital Region, Philippines Neksjob Corporation Full timeRole Description:The Training and Development Program Manager will play a critical role in driving performance excellence across our BPO operations. Reporting directly to our Operations Leads, this senior-level role will oversee the development and execution of training programs, ensuring they meet the evolving needs of our clients and internal teams.Key...
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Manila, Philippines Neksjob Philippines Full timeLocation: ManilaWork Schedule: Mid Shift (Weekends Off)Are you ready to lead, inspire, and make a real impact in the BPO industry? If you’re passionate about shaping the future of training, we want YOU! Become part of a dynamic team as a Training and Development Associate Manager and take your career to the next level!What You’ll Be Doing:Assessing...
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Manila, Philippines Neksjob Philippines Full timeLocation: Manila Work Schedule: Mid Shift (Weekends Off) Are you ready to lead, inspire, and make a real impact in the BPO industry? If you’re passionate about shaping the future of training, we want YOU! Become part of a dynamic team as a Training and Development Associate Manager and take your career to the next level! What You’ll Be Doing: Assessing...
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Manila, Philippines Neksjob Philippines Full timeLocation: Manila Work Schedule: Mid Shift (Weekends Off) Are you ready to lead, inspire, and make a real impact in the BPO industry? If you’re passionate about shaping the future of training, we want YOU! Become part of a dynamic team as a Training and Development Associate Manager and take your career to the next level! What You’ll Be Doing: Assessing...
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BPO Training Development Manager
19 hours ago
Manila, National Capital Region, Philippines Neksjob Corporation Full timeJob DescriptionAbout Neksjob Corporation:Neksjob Corporation is a leading provider of business process outsourcing solutions, dedicated to delivering exceptional customer experiences. Our teams work tirelessly to develop and execute innovative training programs that drive performance excellence.Role Overview:This senior-level role reports directly to our...
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Manila, Philippines Neksjob Corporation Full timeOverall Purpose:This is a client-facing role responsible for managing a team of trainers and content developers/writers. The primary focus will be on overseeing the development and execution of training programs to improve performance, manage performance outliers, and ensure the effectiveness of training interventions.Responsibilities:Assessment of Training...
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Manila, Philippines Neksjob Corporation Full timeOverall Purpose: This is a client-facing role responsible for managing a team of trainers and content developers/writers. The primary focus will be on overseeing the development and execution of training programs to improve performance, manage performance outliers, and ensure the effectiveness of training interventions. Responsibilities: Assessment of...
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BPO Training and Development Associate Manager y4
20 hours ago
Manila, Philippines Neksjob Corporation Full timeOverall Purpose: This is a client-facing role responsible for managing a team of trainers and content developers/writers. The primary focus will be on overseeing the development and execution of training programs to improve performance, manage performance outliers, and ensure the effectiveness of training interventions. Responsibilities: Assessment of...
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PHRN/USRN Operations Director
4 days ago
Manila, Philippines GGIS Services Full timeOperations Director – PHRN/USRN (Healthcare BPO)Location: Ortigas (Onsite)Shift: Graveyard Shift (Must be amenable)Salary: PHP 200,000 - 300,000 (Depending on Last Pay)Job Summary:We are seeking an experienced Operations Director with a strong background in both clinical healthcare and healthcare BPO operations. The ideal candidate will have proven...
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PHRN/USRN Operations Director
4 days ago
Manila, Philippines GGIS Services Full timeOperations Director – PHRN/USRN (Healthcare BPO) Location: Ortigas (Onsite) Shift: Graveyard Shift (Must be amenable) Salary: PHP 200,000 - 300,000 (Depending on Last Pay) Job Summary: We are seeking an experienced Operations Director with a strong background in both clinical healthcare and healthcare BPO operations. The ideal candidate will have...
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PHRN/USRN Operations Director
4 days ago
Manila, Philippines GGIS Services Full timeOperations Director – PHRN/USRN (Healthcare BPO) Location: Ortigas (Onsite) Shift: Graveyard Shift (Must be amenable) Salary: PHP 200,000 - 300,000 (Depending on Last Pay) Job Summary: We are seeking an experienced Operations Director with a strong background in both clinical healthcare and healthcare BPO operations. The ideal candidate will have...
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Client Facing Team Lead for Training Programs
19 hours ago
Manila, National Capital Region, Philippines Neksjob Corporation Full timeJob Summary:Neksjob Corporation seeks an experienced Training and Development Program Manager to join our BPO team. As a key member of our operations department, you will be responsible for developing and executing training programs that drive performance excellence and deliver exceptional customer experiences.About You:We are looking for a seasoned...
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Manila, Philippines Neksjob Corporation Full timeMeasurement and Reporting Architect Specialist, BPO Location: Manila Job Description Central Measurement & Reporting Deliver high performance through performance optimization Demand & Capacity Management Analyze, design, code and test multiple components of application code Perform maintenance, enhancements and/or development work Job Qualifications •...
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PHRN/USRN QA Manager
4 days ago
Manila, Philippines GGIS Services Full timePHRN/USRN QA Manager (Healthcare Account)Location: Ortigas, Metro ManilaSalary: PHP 100,000 - 150,000 (Depending on Experience and Last Pay)Shift: Graveyard Shift (Night Shift)We are looking for a dynamic QA Manager with a strong background in healthcare and quality assurance in a BPO setting. If you have a PHRN or USRN license and at least 4-5 years of...
