Japanese BPO Team Leader

4 days ago

Pasig, Philippines J-K Network Services Full time

This company is a global service provider of the Video Games Industry. They are partnered with popular names in the video game industries and collaborate with them throughout the concept, development, and live operations.

Position: Japanese Operations Team Leader
Company Industry: Video Games Service Provider
Work Location: Pasig City
Salary: Php 90,000 - Php 115,000
Work Schedule: Dayshift but should be open to be Flexible with the hours if needed
Work Set-up: Work from Home (Training is onsite - possible 1 month or more for training)

BENEFITS:
HMO and Life Insurance: Day 1, 100% coverage for principal and 1st dependent, 75% coverage for 2nd to 4th dependent
15 Days Vacation Leave
15 Days Sick Leave
1 Day Birthday Leave
3 Days Wellness Leave
Annual Reimbursement program (Php 3,000/annually)
Non-taxable Allowances: P3,000/monthly during probation period then additional P2,000/monthly will come in upon regularization
13th Month Pay
Government-Mandated Benefits

JOB REQUIREMENTS:
Filipino who can speak, read and write Japanese
JLPT N1, N2, N3 Passer or Non-Passer
At least 1-2 years experience as Operations Team Lead in a BPO setup
Open to High School Graduates and Undergraduates
Able to handle video game account or work as a gaming master is a big advantage but not required
Flexibility in Shift Schedule
Strong leadership skills, decision-making abilities, adaptability and problem-solving skills

JOB RESPONSIBILITIES:
Manage, set goals and lead teams of specialists of varied sizes, both locally and remote
Proactively address project issues with teams and Project Manager to prevent disruptions
Serve as an escalation point for client's customer issues
Train, coach shift leads and agents
Provide appropriate positive recognition and disciplinary warnings.
Monitor and manage ticket databases to ensure project KPIs and SLAs are met.
Regularly review daily reports to identify and resolve anomalies.
Maintain awareness of project status and provide regular reports to Operations Manager.
Develop training materials and assist in identifying areas for training material enhancement

RECRUITMENT PROCESS (ONLINE PROCESS):
Resume Screening
HR Interview via MS Teams (English - Open Camera)
Language Proficiency Test (English and Japanese)
Operations Hiring Manager Interview (English, possible Japanese)
Client Interview/Final Interview
Job Offer

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