Operations Manager

4 months ago


Pampanga, Philippines Neksjob Full time

Job Description:The Operations Manager oversees the daily performance of call center supervisors and their respective teams. This includes the analysis and review of the day-to-day operations, budget management, team development, and client satisfaction.Overall Responsibilities:-Lead, manage and develop supervisors through interactions and motivation.-Foster a culture of team spirit and hospitality.-Highly visible and accessible to the team via floor presence. -Perform supervisor duties as required.-Take care of administrative supervisor related functions. -Effectively manage attendance/absenteeism -Attrition risk management (alert, communicate and mitigate any potential risk).-Manage and deliver operational results in accordance with service delivery scorecard.-Recognize and advance Talent.-Drive the selection process for team members.-Own the end-to-end employee lifecycle for those assigned.-Drive process improvement by recognizing, communicating, and acting on opportunities.



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