Customer Service Representative

1 week ago

Manila, Philippines HR Phoebe Rose Ledesma Full time

Pooling applicants for month of February Online Process No BPO experience? No worries You can earn up to 27k Package here with only just 1 day hiring processStart your year with one of our opening campaign here in SM Clark for the class of February Wave 1. Exciting perks, benefits, incentives and yearly salary increase for outstanding performancesWe are urgent hiring for Customer Service Representative position for class of FebruaryStart Date : February 13, 15, 20, 21 What We Offer:- Competitive salary package ranging from PHP 19,000 to PHP 27,000 - Opportunity to gain valuable experience in the customer service industry- Supportive and dynamic work environment- Potential for career growth and developmentQualifications:- High school or Senior High School graduate- Excellent communication skills, both verbal and written- Willingness to work onsite- Ability to start work as soon as possibleResponsibilities:- Handle customer inquiries and provide appropriate solutions and alternatives within the time limits- Ensure customer satisfaction and provide professional customer support- Assist customers with technical issues related to video technology- Maintain a positive, empathetic, and professional attitude toward customers at all times Handling calls: Answering and managing a high volume of inbound and outbound calls -Customer service: Responding to customer inquiries, complaints, and issues -Providing information: Offering product and service information, and processing orders -Updating customer accounts: Ensuring customer accounts are accurate and up to date -Meeting KPIs: Meeting key performance indicators (KPIs) such as call volume, average call handling time, and customer satisfaction scores -Escalating issues: Knowing when and how to escalate complex issues to other departments or team membersJoin our team and make a difference in the customer service experience for our clients. Apply now

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