Network Engineer

Found in: Talent PH S2 - 3 weeks ago

Manila, Philippines Intelletrace Full time

About Us:

Intelletrace is a leading telecommunications company offering comprehensive support in data, internet, VoIP, voice, security, and managed services for businesses across the United States and internationally. We serve as a single point of contact, connecting businesses with top-tier carriers to meet their specific needs. Learn more about us at www.intelletrace.com.

Candidate Location: Philippines, preferably in Metro Manila.

Responsibilities:

As a Tier 1 Network Operations Center (NOC) Engineer, your primary role is to ensure the seamless operation of our global network infrastructure, providing essential first-level support.

Your duties encompass:

  • Ticket Creation: Managing tickets for proactive network alerts, change requests, inquiries, and level 1 configuration changes.
  • Troubleshooting: Investigating and resolving basic network issues reported by end-users or monitoring tools, adhering to established procedures.
  • Circuit Troubleshooting: Reporting circuit-related problems to Internet Service Providers (ISPs) and collaborating for resolution.
  • Tool Maintenance: Ensuring the upkeep and accuracy of Remote Monitoring and Management (RMM) and Network Management Systems (NMS) tools.
  • Documentation: Creating and updating network documentation, including diagrams and standard operating procedures.
  • Incident Communication: Providing updates to internal teams, clients, and vendors to resolve network-related incidents.
  • Customer Ticket Updates: Regularly updating customers on the status and progress of their tickets.
  • Project and Report Support: Assisting with projects and report generation as needed.
  • Network Maintenance: Participating in network maintenance activities during or outside of business hours as required.

Qualifications:

  • Bachelor's Degree in Information Technology, Computer Science, or a related field, or equivalent work experience.
  • Minimum of 2 years of relevant experience in network engineering or a related field.
  • Strong understanding of IT LAN and WAN networking concepts.
  • Proficiency in configuring and troubleshooting Cisco and Fortinet Technologies.
  • Possession of industry certifications such as CCNA, or Fortinet NSE, CCNP is a plus.
  • Excellent communication skills, both verbal and written, enabling effective collaboration with team members, stakeholders, and vendors.

Requirements:

  • Willingness to work remotely and on flexible shifts.
  • Fast home internet connection and a quiet work environment.

Salary and Benefits:

  • Competitive salary based on experience and qualifications.
  • Permanent Work-From-Home arrangement.
  • Internet and Mobile Allowance.

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