Network Security Engineer

4 weeks ago

Manila Taguig, Philippines Willis Towers Watson Full time

The Role

The purpose of the role is to maximise the operational performance of WTW services and maintain a strong secure posture. The role is accountable for the support of complex issues, controlling policy & compliance and supporting change activities. This role ensures the technical success of network services within the WTW environment in a Tier 3 capacity.

Duties and Responsibilities

  • Support the end-to-end operational network security and SASE infrastructure within WTW 24 7. Responsible for working through complex issues escalated by Tier 2 or the Major incident team to ensure highly available network service that meets business objectives and SLAs.
  • Restore service and complete root cause analysis of all incidents, driving actions to mitigate the root cause and remove risk of reoccurrence.
  • Implement changes to the environment in a controlled manner, with implementation and test plans.
  • Implement new and improved processes, change processes. Evaluate and recommend changes and/or technology upgrades to address performance, standardization, and industry best practices.
  • Provide technical leadership during major incidents and drive to quick resolutions.
  • Provide technical support to Audit & Compliance, Capacity Management, Lifecycle Management, Vulnerability Ma nagement and Risk Management. Functions.
  • Coach team members on a proactive basis, raising the team s overall technical acumen.
  • Work with service providers to ensure the proper level of technical acumen and quality are executed within the contracted services.
  • Working within an ITIL based Management framework that includes incident management, problem management, change management. release management, capacity management, BAU change, and network projects.
  • Support the delivery of all Operational processes, policies, standards and procedures across WTW which includes documentation, training, audit, and improvements.
  • Engaging with internal and external stakeholders, managing customer expectation and satisfaction.

The Requirements

  • Bachelor s degree in Computer Science, Engineering, Information Technology strongly preferred, or relevant industry experience in related field.
  • Minimum 7 years experience in IT or Telecoms industry.
  • Network Security management experience. Firewall, Proxy, Prisma Access, Cisco ISE. Meraki experience would be advantageous.
  • Experience of Operations Incident, Change & Problem Management principles.
  • Technical / professional qualifications: Palo Alto network security qualification, Cisco CCNA & ITIL 4 Foundation. Azure Fundamentals advantageous.
  • Experience in working in collaborative environment.
  • Strong conceptual and creative skills.
  • Ability to blend creativity, problem solving, and technical skills for refining existing concepts or developing new approaches.
  • Ability to enable changes in the business processes and ability to work cooperatively with stakeholders and peers is essential.
  • Ability to present and explain technical information in a way that establishes rapport, persuades others, and gains understanding.
  • Ability to work under pressure and to resolve issues effectively.
  • Excellent interpersonal and communication skills.
  • Willing to work on a rotating shift.

WTW is an Equal Opportunity Employer

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