Sr. Network Engineer

3 weeks ago

Manila, Philippines Atos Full time

Sr. Data Center Engineer / Network Engineer Tier 2 (DCLAN)

This is a Tier 2 Engineer core support for the client network with responsibility for resolving 80% of incidents in the production environment. While Data Center network focused this position is part of a multi discipline team that collaboratively provides support for a large and complex environment. This position receives escalated problems from Tier 1 and other sources spanning the data network, voice systems, wireless devices and numerous applications. This position will provide troubleshooting and restorative support through a combination of documented procedures, diagnostic tools and prior experience. Other functions include execution of changes, creation of troubleshooting procedures and mentoring of tier 1 staff. This individual must be customer focused and be able to thrive in a dynamic environment.

General Roles/Requirements

⢠Must have excellent communication skills (written, oral and presentation)

⢠In depth troubleshooting and maintenance of a broad group of technologies including network devices, applications and servers

⢠Continually improve upon skills and ability to learn new technologies

⢠Routinely create and update operational procedures

⢠Leverage diagnostic tools and utilities to proactively & reactively identify problem areas

⢠Mentor Tier 1 staff on event handling & response

⢠Demonstrate a dedication to seeing work delivered accurately and within SLA timeframes

⢠Works closely with teammates to ensure procedures and escalation processes are followed & communication occurs

⢠Partner with other front line support teams as needed to validate issues and resolutions

⢠Engage with vendors as required (hardware/software vendors, telco providers, etc.)

Primary Responsibilities

⢠Respond to events presented by network management tools or reported incidents using personal experience, documentation, tools and direction from senior staff or leadership

⢠Provide hands on support for a variety of common data center networking technologies including F5 Load Balancers, Cisco/Juniper Routers & Switches and Netscout.

⢠Direct support for the following: Cisco HSRP, Cisco VRF Lite, Cisco Nexus FEX, Cisco Nexus 5K, Cisco Nexus 7K, Cisco VPC, Cisco LACP, Nexus 1000v, Cisco Fabric Path, Cisco GSS, Citrix NetScaler, Juniper VRRP, Juniper VLANs & Trunking, Juniper Layer 3 RVIs, Juniper Virtual Chassis, F5 LTM: SNAT/X Forwarding, F5 LTM: VIP, Node & Group, F5 LTM: LTM and vCMP Guest, F5 GTM, Cisco UCS, Zone Security

⢠Execute and analyze packet captures using Netscout, Wireshark and other related technologies

⢠Work with application and server partners to create new connectivity and/or troubleshoot existing data center solutions

⢠Create and be assigned incident tickets or requests. Ability to take ownership of the task and delivery within service level agreements.

⢠Must be able to convey technical information in a manner suitable to the audience

⢠Able to participate and technically lead troubleshooting and project related conference calls

⢠Managing partnering vendors during issues to ensure they are delivering to service level agreements. Deliverables would include escalating issues as required, scheduling checkpoints, providing data, facilitating system access and documenting all activities.

⢠Perform routine maintenance activities in areas of expertise (e.g.: firewall rule updates, vulnerability management, packet captures, etc.)

⢠Create or modify documentation in response to new events and learningâs

⢠Contribute to event threshold tuning efforts

⢠Ensure requests and Incidents have timely updates based on SLA metrics

⢠Effectively participate in shift change functions including documentation and discussion

⢠Routinely provide constructive feedback for improvement opportunities

Required

⢠Strong understanding of the Network OSI model and TCP/IP Protocol Suite

⢠Two or more of the following certifications strongly preferred CCNP-X, CCIE, JNCIP, JNCIE, F5 Solutions Expert

⢠Advanced knowledge of TCP/IP network routing, switching and Load Balancers

⢠Ability to quickly differentiate application from network problems

⢠Ability to perform TCP/IP Network traces/packet captures with solid experience interpreting results

⢠Previous network infrastructure field experience with one or more of the following products: Juniper Firewalls, Checkpoint

⢠2 years experience in a NOC analyst/engineer role

⢠2-4 years experience serving in an operations level 2 capacity, engineering experience strongly favored

⢠High level of confidence and competence communicating on bridges

⢠Solid background in vendor management to drive incident resolution

⢠Experience with monitoring tools and strategies

Work Environment

⢠Engineer must be able to successfully perform the following functions of this job:

⢠Ability to communicate and work well with others

⢠Ability to work well individually

⢠Limited on-call and off shift support

⢠Must be able to work on site from time to time

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