Loan Servicing Specialist

1 month ago


Taguig, Philippines GBSS (Galilee Business Support Services) Full time

Summary:

The purpose of the role is to service a portfolio of existing home loan customers with everyday queries and requests for their home loans whilst providing 'best in class' service.

Detailed Job Description:

  • Answering incoming calls and responding to e-mail inquiries and requests
  • Identifying and fulfilling customer's needs to achieve satisfaction
  • Process requests from customers and brokers including statement, requests, repayments, balances, and payout figures
  • Process post-settlement variations and discharges
  • Maintain records and notes of customer interactions and filing documents in an accurate and timely manner
  • Handling complaints, providing appropriate solutions and alternatives
  • High aptitude for following communication procedures, guidelines, and policies
  • Provide general information and support to other team members both within Customer Service and other departments
  • Be able to work autonomously and demonstrate attention to detail, including having strong data entry skills with a high accuracy rate
  • Can work effectively in a high-pressure environment whilst also adding to the culture – a fun, energized, dynamic start up environment.

Knowledge, Skill-set and Experience Required:

  • Must be open to work onsite in BGC
  • Background in post-settlement for Australian mortgage is required
  • Excellent written, oral, and interpersonal communication skills
  • Strong phone contact handling skills and active listening
  • High degree of competency in language, computer, and web applications
  • You have a minimum of 2 years' experience in the financial services industry (non-bank lending desirable)
  • Minimum 1 years' experience in a customer service environment
  • Attention to detail with excellent customer service skills

What We Offer:

  • Dayshift with Sat-Sun off - more time to spend with the family
  • Leave accrual upon hiring
  • HMO for principal + 1 dependent
  • Specific client-initiated benefits
  • Team last Friday lunch
  • Monthly out of office anti-burn out activity
  • Birthday incentive
  • Company-wide engagement activities
  • A company that values its employees
  • Career planning and development opportunities


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