Sales and Service Administrator

3 weeks ago

Taguig, Philippines Monroe Consulting Phils., Inc. Full time ₱40,000 - ₱58,000
Monroe Consulting Group is recruiting a Sales & Services Administrator on behalf of a multinational medical devices company. The role will directly report to the National Sales Manager and will be based in BGC, Taguig w/ onsite work setup (Mon-Fri).

Key Responsibilities:
  • Handle incoming customer enquires via service hotline and dispatching jobs to Service Engineers
  • Ensure preventive maintenance order list is well prepared weekly
  • Maintain Utilization monthly report for Service Engineers
  • Ensure service quotations, contracts are well managed
  • Maintain new installation in systems
  • Maintain surveys’ sending in/out on time 
  • Coordinate and communicate with Service Engineers and other business support function for post installation operation (system entry and invoicing)
  • Monitor and Send tools for calibration
  • Ensure data entry accuracy and updated sales shared folder while performing sales order processing in CRMCoordinate with logistics to ensure delivery deadlines can be met (deliveries, procurement, loan processes, returns)
  • Coordinate task with sales team to ensure smooth operations for pre-installation (shipment arrival, documents preparation, functional check, etc).
  • Conduct training/refresher courses on systems and database tools to Sales Team and Service Engineers as necessary
  • Act as the 1st level key user for system and database tools and keep up-to-date with new features/latest trends
  • Ensure all local demo loan are updated in system and assist with oversea demo loan
  • Ensure all spare part inventory are well tracked and tools inventory are calibrated on time
  • Work with quality control, sales, service team to assist recall project for product and spare parts
  • Work with Business support team in write-off process and payment issue with customer

Qualifications:
  • Bachelor’s Degree in Business Administration, Marketing, Supply Chain or any related fields
  • 5 years work experience with experience in handling Order/Service Processing and Administration as well as Customer Service
  • Must have experience with service administration and SAP software
  • With Basic knowledge of logistics and sales/order administration
  • Excellent interpersonal and customer service skills
  • Excellent communication skills; Good command of spoken & written English
  • Good team player and able to multitask under tight timelines
  • Proficiency in Microsoft Office (Word, Excel, Powerpoint); computer-literate and must be knowledgeable/experienced on SAP software

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