Home Lending Customer Service Account Specialist II

Found in: Talent PH S2 - 2 weeks ago

Taguig, Philippines JPMorgan Chase Bank, N.A. Full time
Job Description :

Join our dynamic Home Lending Customer Service Team as an Account Specialist II, where you will answer inbound calls and assist customers with their mortgage inquiries such as balance inquiry, processing a payment, document request, account maintenance , etc. This role will help you to take ownership of each customer interaction while treating customers with respect and responding with empathy. This role offers the opportunity to make positive contribution to the business and continuous development of your skills and capability thus providing a rewarding career path.

At Chase, you will focus on business results by offering options and finding solutions to help our customers. The Call Center Customer Service Account Specialist's work is creative, exciting, and different every day.

As a Specialist II in Customer Service, you will take approximately 80 - 120 inbound calls a day from checking and savings account customers. By building a strong rapport with your customer, you will be able to make an impact on the business. Your passion for customer service, inner competitiveness will allow you to excel in our fast paced environment.

Job responsibilities:

  • Works in a call center environment that requires 100% phone-based customer interaction
  • Demonstrates excellent communication, negotiation, and decision-making skills, while staying engaged with our customers
  • Communicates with customers in a metrics-driven environment
  • Navigates multiple technologies while demonstrating resiliency and extreme adaptability in a fast-paced environment
  • Takes ownership of each customer interaction while treating them with respect and responding with empathy
  • Works both independently and in a team environment
  • Abides by all applicable regulatory and departmental practices and procedures

Required qualifications, capabilities, and skills:

  • Minimum of 2 years of customer interaction or customer support experience required, either by phone or face-to-face
  • Minimum of 1 year computer experience required, utilizing multiple computer applications in a Windows-based environment
  • High school diploma or GED required
  • Experience in handling voice-function is a must

Preferred qualifications, capabilities, and skills:

  • Ability to multitask using a computer and simultaneously provide customer support
  • Comfortable in a fast-paced, consistently changing environment
  • Previous experience working in a Hospitality, Restaurant or Retail industry
  • Have a passion for helping people by solving problems, presenting, and explaining solutions

Work Schedule:

Candidates must be willing and able to work schedules during our operating hours, which may include evenings and weekends. Specific schedule information will be provided by the Recruiter.

This position requires that you attend trainings as scheduled. Training hours may not coincide with your regularly scheduled hours.

If you bring that, we'll take care of the rest When you join JPMorgan Chase & Co., we'll…

  • Offer a competitive base salary and a wide range of benefits including paid time off, savings programs, health care, insurance plans, tuition assistance, and more
  • Provide opportunities for professional growth and advancement
  • Provide a work environment of high-energy employees that are trained, coached, focused, and driven
  • Provide paid classroom and on the job training, including industry leading benefits that start on day one
  • Respect and value diversity, integrity, and teamwork

  • Home Lending Customer Service Account Specialist II

    2 weeks ago

    Taguig, Philippines JPMorgan Chase Bank, N.A. Full time

    Job Description :Join our dynamic Home Lending Customer Service Team as an Account Specialist II, where you will answer inbound calls and assist customers with their mortgage inquiries such as balance inquiry, processing a payment, document request, account maintenance , etc. This role will help you to take ownership of each customer interaction while...

  • Home Lending Operations Sr. Specialist II Spanish

    2 weeks ago

    Taguig, Philippines JPMorgan Chase Bank, N.A. Full time

    Job Description :As an Operations Senior Specialist, you will perform a variety of roles within the Home Lending Operations space, all related to facilitating the transition of a loan to closure.ResponsibilitiesPerform basic clerical tasks such as filing, photocopying, faxing, imaging, data entry and open correspondenceCreate and maintain loan filesWork with...

  • Home Lending Operations Sr. Specialist II Spanish

    Found in: Talent PH S2 - 2 weeks ago

    Taguig, Philippines JPMorgan Chase Bank, N.A. Full time

    Job Description :As an Operations Senior Specialist, you will perform a variety of roles within the Home Lending Operations space, all related to facilitating the transition of a loan to closure.ResponsibilitiesPerform basic clerical tasks such as filing, photocopying, faxing, imaging, data entry and open correspondenceCreate and maintain loan filesWork with...

  • Fund Servicing Manager II

    Found in: Talent PH S2 - 1 week ago

    Taguig, Philippines JPMorgan Chase Bank, N.A. Full time

    Job Description :J.P. Morgan Investment Middle Office Services provides services including instruction capture & processing, derivatives & over-the-counter (OTC) processing, asset servicing, security lending, reconciliations and Investment Book of Record (IBOR) analysis to Global Investment Managers Front and Middle Offices.As a Fund Servicing Manager II in...

  • Fund Servicing Manager II

    1 week ago

    Taguig, Philippines JPMorgan Chase Bank, N.A. Full time

    Job Description :J.P. Morgan Investment Middle Office Services provides services including instruction capture & processing, derivatives & over-the-counter (OTC) processing, asset servicing, security lending, reconciliations and Investment Book of Record (IBOR) analysis to Global Investment Managers Front and Middle Offices.As a Fund Servicing Manager II in...

  • Loan Servicing Specialist

    Found in: Talent PH S2 - 3 weeks ago

    Taguig, Philippines GBSS (Galilee Business Support Services) Full time

    Summary: The purpose of the role is to service a portfolio of existing home loan customers with everyday queries and requests for their home loans whilst providing 'best in class' service.Detailed Job Description: Answering incoming calls and responding to e-mail inquiries and requestsIdentifying and fulfilling customer's needs to achieve satisfactionProcess...

  • Customer Service Associate 2

    Found in: beBee jobs PH - 6 days ago

    Taguig, National Capital Region, Philippines Abbott Laboratories Full time

    The Customer Service Associate II- (ADPI) is responsible for a variety of sales and customer support activities by providing product and service information, resolving service inquiries and problems for internal and external customers. This position is responsible for the adherence of all procedures and Service Level Agreements (SLAs) established by Abbott...

  • Lending Europe Deal Execution

    Found in: beBee S PH - 3 weeks ago

    Taguig, Philippines ING Full time

    • Capturing and maintenance of transactional data of bilateral Lending transactions in the applicable Lending system.• Processing all cash flows and (manual) fees and commissions originating from bilateral lending transactions.• Execution of standard domestic- and international payments.• Capturing and maintenance of Standard Settlement Instructions...

  • Loan Servicing Specialist

    1 week ago

    Taguig, Philippines GBSS (Galilee Business Support Services) Full time

    Summary: The purpose of the role is to service a portfolio of existing home loan customers with everyday queries and requests for their home loans whilst providing 'best in class' service.Detailed Job Description: Answering incoming calls and responding to e-mail inquiries and requestsIdentifying and fulfilling customer's needs to achieve satisfactionProcess...

  • Lending Europe Deal Execution

    Found in: Talent PH S2 - 2 weeks ago

    Taguig, Philippines ING Business Shared Services B.V. Full time

    . Capturing and maintenance of transactional data of bilateral Lending transactions in the applicable Lending system.. Processing all cash flows and (manual) fees and commissions originating from bilateral lending transactions.. Execution of standard domestic- and international payments.. Capturing and maintenance of Standard Settlement Instructions in the...

  • Home Health Coder Associate

    Found in: Talent PH S2 - 1 day ago

    Taguig, Philippines RSD Human Resource Management Consultancy Full time

    Job DescriptionWe are currently seeking a skilled and detail-oriented Home Health Coder to join our team. The Home Health Coder will be responsible for accurately assigning diagnostic and procedural codes to home health records in compliance with coding guidelines and regulations. This role is crucial in ensuring accurate reimbursement, proper documentation,...

  • Home Health Coder Associate

    2 weeks ago

    Taguig City, Philippines RSD Human Resource Management Consultancy Full time

    Job Description: We are currently seeking a skilled and detail-oriented Home Health Coder to join our team. The Home Health Coder will be responsible for accurately assigning diagnostic and procedural codes to home health records in compliance with coding guidelines and regulations. This role is crucial in ensuring accurate reimbursement, proper...

  • Home Health Coder Associate

    Found in: Whatjobs PH C2 - 2 weeks ago

    Taguig City, Philippines RSD Human Resource Management Consultancy Full time

    Job Description: We are currently seeking a skilled and detail-oriented Home Health Coder to join our team. The Home Health Coder will be responsible for accurately assigning diagnostic and procedural codes to home health records in compliance with coding guidelines and regulations. This role is crucial in ensuring accurate reimbursement, proper...

  • Customer Service Associate 2

    Found in: beBee S PH - 5 days ago

    Taguig City, Philippines Abbott Laboratories Full time

    The Customer Service Associate II- (ADPI) is responsible for a variety of sales and customer support activities by providing product and service information, resolving service inquiries and problems for internal and external customers. This position is responsible for the adherence of all procedures and Service Level Agreements (SLAs) established by Abbott...

  • Lending Europe Deal Execution

    1 week ago

    Philippines, Taguig ING Business Shared Services B.V. Full time

    . Capturing and maintenance of transactional data of bilateral Lending transactions in the applicable Lending system.. Processing all cash flows and (manual) fees and commissions originating from bilateral lending transactions.. Execution of standard domestic- and international payments.. Capturing and maintenance of Standard Settlement Instructions in the...

  • Home Health Coder Associate

    Found in: Talent PH A C2 - 2 weeks ago

    Taguig, Philippines RSD Human Resource Management Consultancy Full time

    Job Description:We are currently seeking a skilled and detail-oriented Home Health Coder to join our team. The Home Health Coder will be responsible for accurately assigning diagnostic and procedural codes to home health records in compliance with coding guidelines and regulations. This role is crucial in ensuring accurate reimbursement, proper...

  • Home Health Coder Associate

    1 day ago

    Philippines, Taguig RSD Human Resource Management Consultancy Full time

    Job DescriptionWe are currently seeking a skilled and detail-oriented Home Health Coder to join our team. The Home Health Coder will be responsible for accurately assigning diagnostic and procedural codes to home health records in compliance with coding guidelines and regulations. This role is crucial in ensuring accurate reimbursement, proper documentation,...

  • Digital Business Analyst

    Found in: beBee S PH - 1 day ago

    Taguig, Philippines Robert Walters Full time

    Our client is seeking a dedicated and experienced Digital Business Analyst to join their dynamic team. This role is an integral part of the lending business team, which oversees all lending-related operations and services for Commercial Business. This role offers a unique blend of responsibilities, including project management, stakeholder management,...

  • Commercial Banking

    2 weeks ago

    Taguig, Philippines JPMorgan Chase Bank, N.A. Full time

    Job Description :Are you looking for an exciting opportunity to join a dynamic and growing team in a fast paced and challenging area This is a unique opportunity for you to work in the team.As a Commercial Banking - Loan Origination Specialist II within our team, you will gather and monitor financial information, utilize various internal systems, and support...

  • Commercial Banking

    Found in: Talent PH S2 - 2 weeks ago

    Taguig, Philippines JPMorgan Chase Bank, N.A. Full time

    Job Description :Are you looking for an exciting opportunity to join a dynamic and growing team in a fast paced and challenging area This is a unique opportunity for you to work in the team.As a Commercial Banking - Loan Origination Specialist II within our team, you will gather and monitor financial information, utilize various internal systems, and support...