Lead, Customer Funds Management

Found in: Talent PH S2 - 1 week ago


Taguig, Philippines GCash (Mynt - Globe Fintech Innovations, Inc.) Full time
Do you want to take the first step in making Filipinos' lives better everyday Here in GCash we want to stay at the forefront of the FinTech industry by creating innovative, meaningful, and convenient financial solutions for the nation G ka ba Join the G Nation today

Roles And Responsibilities

As a Customer Funds Management Lead, you will:

Transaction Processing

  • Verify requests for funding or wallet adjustments
  • Ensure accurate and timely processing within agreed SLA
  • Reconcile end of day data and resolve variances

Collaboration

  • Provide updates on the status of the requests on appropriate and timely manner
  • Escalate discovered errors in process or systems timely
  • Communicate with business managers and merchants in resolving any matters with regards to their requests and perform reconciliation as necessary

Continuous Improvement

  • Recommend or implement corrective actions or process improvements to prevent recurring or potential problems
  • Utilize relevant software available like smartsheet google workspace, microsoft excel and VBA macro and RPA to facilitate efficient fund management
  • Generate and analyze reports related to customer funds, highlighting trends and potential areas for improvement

Compliance

Adhere to relevant policies, regulations, data privacy and compliance requirements

What We Offer

Opportunity for career growth and development in the #1 FinTech company in the country Working with a dynamic and highly collaborative team who want to change the game A company that values their people with highly competitive and flexible compensation and benefits package

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