Lead, Customer Funds Management
Found in: Talent PH S2 - 1 week ago
Roles And Responsibilities
As a Customer Funds Management Lead, you will:
Transaction Processing
- Verify requests for funding or wallet adjustments
- Ensure accurate and timely processing within agreed SLA
- Reconcile end of day data and resolve variances
- Provide updates on the status of the requests on appropriate and timely manner
- Escalate discovered errors in process or systems timely
- Communicate with business managers and merchants in resolving any matters with regards to their requests and perform reconciliation as necessary
- Recommend or implement corrective actions or process improvements to prevent recurring or potential problems
- Utilize relevant software available like smartsheet google workspace, microsoft excel and VBA macro and RPA to facilitate efficient fund management
- Generate and analyze reports related to customer funds, highlighting trends and potential areas for improvement
Adhere to relevant policies, regulations, data privacy and compliance requirements
What We Offer
Opportunity for career growth and development in the #1 FinTech company in the country Working with a dynamic and highly collaborative team who want to change the game A company that values their people with highly competitive and flexible compensation and benefits package
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Lead, Customer Funds Management
1 week ago
Taguig, Philippines GCash (Mynt - Globe Fintech Innovations, Inc.) Full timeDo you want to take the first step in making Filipinos' lives better everyday Here in GCash we want to stay at the forefront of the FinTech industry by creating innovative, meaningful, and convenient financial solutions for the nation! G ka ba Join the G Nation today!Roles And ResponsibilitiesAs a Customer Funds Management Lead, you will:Transaction...
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