Customer Support Expert

4 weeks ago


Manila, National Capital Region, Philippines iCXeed Philippines Inc. Full time

As a Customer Support Expert, provide exceptional customer service by assisting with inquiries, resolving issues, and ensuring a positive experience with our products or services. Key responsibilities include returns management, loan/hire management, request forwarding, shipping and logistics support, order management, portal and learning management system access, customer call management, onboarding process, and escalation to Level 3. Required skills include excellent communication skills, strong interpersonal skills, problem-solving skills, attention to detail, and proficiency in using customer support software and tools. Previous experience in customer service or a related field is preferred.



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