IT Support Expert
1 month ago
We are seeking a highly skilled IT support expert to optimize the performance of our end-user IT systems and software.
About the RoleIn this role, you will be responsible for analyzing the performance of IT systems, resolving IT equipment and software issues, and providing exceptional IT support to our clients and personnel.
To excel as an IT support expert, you should possess sound knowledge of IT system analysis and experience in an IT support role.
Key Responsibilities- IT System Performance Analysis: Test and analyze IT system and software performance to ensure seamless functionality.
- Client Support: Resolve incoming client queries remotely via email, phone, or chat, prioritizing and escalating serious issues to relevant stakeholders.
- Documentation and Record-Keeping: Document processes and maintain accurate service desk records.
- Collaboration and Communication: Collaborate with internal departments to ensure IT needs are met and keep informed of advancements in IT.
- Education: Associate's or bachelor's degree in computer science, information systems, or similar.
- Experience: At least two years' experience in an IT performance analysis and end-user support role.
- Skills: In-depth knowledge of computer programs and hardware, proficiency in customer relationship management (CRM) and task management software, excellent analytical and problem-solving skills, advanced collaboration and communication skills, and experience on Service Now, Microsoft environment, and Active Directory.
Our ideal candidate is an IT professional who can provide top-notch support and enhance the overall end-user experience. If you're passionate about delivering exceptional IT services and have the required skills and experience, we encourage you to apply.
SalaryThe estimated salary for this position is PHP 55,000 - PHP 75,000 per month, depending on qualifications and experience.
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