Travel Services Specialist
3 months ago
Job Descriptions
1. Respond to customer inquiries via phone, email, and in-person, providing personalized travel advice and recommendations.
2. Handle modifications and cancellations of bookings, resolving any issues or discrepancies promptly and professionally.
3. Promote and sell travel packages, upselling additional services such as travel insurance, tours, and activities.
4. Meet or exceed sales targets and performance goals set by the company.
5. Create vacation packages as products of Sunlight Air, collaborating with team members and travel service providers to ensure the best rates and availability.
6. Maintain accurate records of all bookings and transactions, and prepare reports on sales performance, customer feedback, and booking trends.
7. Support partnership manager in monitoring the existing partnership and help prepare regular and ad-hoc reports for both internal and external circulation by ensuring continuous improvement of internal monitoring and evaluating system for partnership so that any potential problems are identified and dealt with at an early stage.
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