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Regional Program Executive

2 months ago

Cebu, Philippines Kuehne Nagel Full time
BE PART OF OUR GROWING TEAM Your Role To support the team on all day to day activities associated with supply chain compliance and operational excellence. To provide on time and accurate data for senior members to be able to identify and implement continuous improvement activities. To act as a ISC customer expert for escalation from local origin operations. Your Responsibilities To identify the problems/solutions in the daily operations flow, then carry out preventive measures in order to avoid potential service failure and drive for operational excellence.
To help the team to set up reports in the systems for regular data audit to ensure shipments are visible to customers on time and error-free.
To supervise the Shared Services Center (SSC) to maintain the daily account performance.
To coordinate with various stations for a timely response as per the customers/suppliers/destinations requests; actively arrange conference calls for performance review with them to confirm origin's understanding on the customers' requirement in Standard Operating Procedure (SOP); and reinforce origins compliance.
To assist in solving challenges and conflicts between destinations, origins, carriers and suppliers through fact finding and to resolve the problem locally where possible.
To share the best practices among stations to support for the customer(s) growth and service quality.
To control the team's coordination on the central billing from origins, ensure origins are preparing an error free billing on time and the team issues single invoice/billing summary to customers on time.
To prepare reports including daily/monthly/quarterly/yearly Key Performance Indicator (KPI), and to send to customers/management in organized and timely manner.
To coordinate with internal departments – Air, Ocean and most common working relationship relating to the roles to ensure their service level can meet with the Service Level Agreement (SLA).
To prepare commercial reports for both internal and external. Your Skills and Experiences
  • Professional education or degree in business or supply chain
  • Bachelor's degree is desirable
  • Strong English communication skills
  • Supply Chain expertise is an advantage
  • Preferably with excel Formula Skill (e.g. vlookup), Visual Basic Advance (VBA) knowledge
  • Strong data management and reporting skills

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