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2 months ago
Forest Lake is seeking a highly skilled and compassionate Interment Services Manager to join our team. As a key member of our staff, you will be responsible for ensuring the highest level of service delivery in interments.
Job Responsibilities:- Supervise and Train Staff: Lead and train Interment Staff to deliver exceptional service and maintain the Forest Lake brand standards.
- Communicate with Families: Provide accurate information on interment procedures, fees, requirements, and policies to family members and authorized representatives.
- Ensure Service Standards: Physically attend interments to ensure service standards are met and maintained.
- Coordinate with Teams: Work with interment crew, contractors, and suppliers to coordinate schedules, equipment, and logistical requirements.
- Monitor and Improve: Monitor the implementation of interment standards and procedures, and ensure policies are applied consistently.
- Plan and Organize: Plan and oversee interment services to create personalized and memorable experiences for clients.
- Address Concerns: Attend to and address concerns and complaints related to interments.
- Manage Finances: Monitor interment revenues, costs, and expenses.
- Submit Reports: Check, collate, and submit monthly interment reports.
- Education: Bachelor's/College Degree in Business Administration, Management Psychology, Hospitality/Tourism, or equivalent.
- Experience: At least 2 years of work experience in a customer servicing role.
- Skills: Excellent communication skills, problem-solving skills, and ability to relate with people from all walks of life.
- Flexibility: Willingness to work overtime, on weekends, and holidays.