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Interment Supervisor

2 months ago


Tarlac City, Central Luzon, Philippines Forest Lake Development, Inc. Full time
Job Title: Interment Services Manager

Forest Lake is seeking a highly skilled and compassionate Interment Services Manager to join our team. As a key member of our staff, you will be responsible for ensuring the highest level of service delivery in interments.

Job Responsibilities:
  • Supervise and Train Staff: Lead and train Interment Staff to deliver exceptional service and maintain the Forest Lake brand standards.
  • Communicate with Families: Provide accurate information on interment procedures, fees, requirements, and policies to family members and authorized representatives.
  • Ensure Service Standards: Physically attend interments to ensure service standards are met and maintained.
  • Coordinate with Teams: Work with interment crew, contractors, and suppliers to coordinate schedules, equipment, and logistical requirements.
  • Monitor and Improve: Monitor the implementation of interment standards and procedures, and ensure policies are applied consistently.
  • Plan and Organize: Plan and oversee interment services to create personalized and memorable experiences for clients.
  • Address Concerns: Attend to and address concerns and complaints related to interments.
  • Manage Finances: Monitor interment revenues, costs, and expenses.
  • Submit Reports: Check, collate, and submit monthly interment reports.
Job Qualifications:
  • Education: Bachelor's/College Degree in Business Administration, Management Psychology, Hospitality/Tourism, or equivalent.
  • Experience: At least 2 years of work experience in a customer servicing role.
  • Skills: Excellent communication skills, problem-solving skills, and ability to relate with people from all walks of life.
  • Flexibility: Willingness to work overtime, on weekends, and holidays.