Customer Support Coordinator

7 days ago


Manila, National Capital Region, Philippines Global Virtuoso, Inc. Full time

Customer Support Coordinator role involves managing customer inquiries, optimizing processes, and delivering exceptional support.

The ideal candidate will have a strong focus on process optimization, customer support, and analytical skills.

Responsibilities include developing and refining customer support processes, managing incoming inquiries, and analyzing customer data.

Key qualifications include a college degree, 2+ years of experience in BPO or logistics, and proficiency in Intercom or similar platforms.

Competencies include strong organizational skills, excellent communication, and analytical abilities.

Additional requirements include flexibility, adaptability, and a proactive mindset.

**Job Description**

  • Develop and refine customer support processes within the Intercom platform.
  • Manage incoming customer inquiries and provide timely and effective solutions.
  • Identify opportunities for process improvement and implement changes to enhance efficiency.
  • Create detailed documentation of support processes and best practices.
  • Analyze customer data to identify trends and areas for improvement.
  • Collaborate with the team to ensure seamless customer support operations.

**Education and Work Background**

  • College Graduate
  • Minimum of 2 years of work experience in the BPO or logistics industry, preferably with shipping assistance experience.
  • Skilled in building, documenting, and refining processes as they evolve.
  • Exhibits a high degree of flexibility and responsiveness to changing conditions and priorities.
  • Strong focus on precision and thoroughness in all aspects of work.
  • Proactive and able to work independently, taking initiative to drive projects forward.
  • Willing to work in a fast-paced environment.

**Competencies and Values**

  • Highly organized and detailed oriented with strong work ethic.
  • Proven experience in customer support, preferably in a fast-paced environment.
  • Strong understanding of logistics or related industry.
  • Proficiency in using Intercom, Zendesk or similar customer support platforms.
  • Excellent communication and interpersonal skills.
  • Strong analytical and problem-solving abilities.
  • Ability to work independently and as part of a team.
  • Proactive and results-oriented mindset.
  • Willingness to work flexible hours.


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