Customer Service Specialist
2 months ago
JTI, also known as Japan Tobacco International, operates in 130 countries, constantly innovating to offer consumers a wide range of products. However, our main focus is not only on business success, but also on our people. We strongly believe that when individuals are encouraged to express their true selves and are given opportunities to develop and expand their horizons, incredible achievements can be made.
It's no wonder that employees from all around the world choose to be a part of JTI. In fact, an impressive 80% of our workforce feels fulfilled and happy working here. Not to mention, we have proudly maintained our Global Top Employer status for the past ten years.
When you're ready to embark on a fulfilling career in a company that values your growth and well-being, consider being part of #JoinTheIdea.
Position OverviewAs part of our team, you will play a crucial role in managing operations within the Global Business Services scope, overseeing the supply of various materials to JTI markets and 3rd Party Partners. You'll collaborate with internal and external stakeholders to ensure a seamless process and high-quality support to our dedicated markets and customers.
Key Responsibilities- Coordinate product portfolio transitions for specific markets and customers.
- Maintain accurate Master Data records.
- Facilitate demand changes to meet production requirements.
- Process Sales and Purchase Orders efficiently.
- Ensure timely delivery and minimize write-offs.
- Handle shipping processes and necessary documentation.
- Monitor business continuity and respond to changes swiftly.
- Analyze business impact and propose solutions.
- Support audit inquiries and ensure compliance with J-SOX Controls.
- Facilitate payment processes and assist in financial closing activities.
- Collaborate with various functions and management for effective communication.
- Contribute to team development and handle ad-hoc tasks and projects.
- Graduate in Supply Chain Management, Engineering, or related fields.
- 2-4 years of experience in Supply Chain and Customer Service, with at least 12 months in a Global role.
- Fluency in English, additional languages like French or Spanish are a plus.
- Experience with SAP Hana or other ERPs, logistics, and MS Office.
- Join a diverse international company with 40,000+ employees across 130 countries.
- Experience a supportive and inclusive work environment as an Investors in People certified company.
- Discover why our employees highly recommend us and feel free to express themselves.
Thank you for your interest in joining JTI. We will provide feedback on your application within the next two weeks.
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