Customer Service Specialist
7 days ago
Point-of-care diagnostics is a growing and dynamic industry helping to improve clinical and economic outcomes globally. Abbott brings a variety of expert viewpoints on new innovations, insights, and impacts that are shaping the future of diagnostics around the world.
Global Business Services (GBS) is a transactional excellence group within the Abbott Rapid Diagnostics Division. GBS has a global accountability to deliver an exceptional customer experience and create business value through compliance, standardization and data analytics. The GBS group fosters a collaborative, team focused and winning environment where employees are accountable and encouraged to develop themselves.
The Customer Service Specialist is responsible for a variety of sales and customer support activities – including; accepting and processing Customer orders, arranging domestic and international shipments, preparing commercial invoices, handling customs clearance, monitoring inventory levels at warehouses and operating in a compliant and process driven way.
Duties and Responsibilities
Manage and process all inquiries and orders from all receipt methods
Work with Quality, Master Data, Warehousing/Supply Chain and Finance personnel as needed to ensure specific customer requirements are met
Manage the organization of Domestic and International shipments as per Inco terms
Prepare and send relevant shipping documentation that meets appropriate export regulatory compliance
Coordinate shipments to and from factory, supplier, site, port and international locations
Coordinate and communicate with respective brokers to ensure shipments for Private Label products (made to order) in order to reach the final destination
Maintain ongoing relationship with commercial teams; flag order and customer issues, understand upcoming orders, changes in customer requirement and collaborate on shipping priorities at month and quarter end
Review and maintain customer's open orders on a daily basis, in order to progress orders daily and to resolve any blocks (Delivery blocks, Billing blocks etc)
Adherence and awareness of compliance and regulatory guidelines in customer set up and support
Resolve e-mail, fax and phone issues with customers regarding pricing, inventory availability, terms, delivery, etc.
Investigate and process Credits & Return Goods Authorizations and Debits
Communicate proactively with internal and external customers regarding order status
Route customer contact inquiries to appropriate resources
Work cross-functionally to ensure that accurate information is maintained in SAP
Keep up-to-date on products, inventory levels, productions on allocation, promotions, etc. that are necessary to provide customers with impeccable customer service
Cross functional collaboration to ensure that all relevant stakeholders are informed of all changes, issues and potential concerns of all customer accounts
Complete all SAP transactions and Order status updates in a structured, accurate and compliant way in order to ensure accurate and consistent reporting that can be cascaded across the wider organization.
Investigate and resolve service issues reported by customers or as requested by Abbott
Responsible for executing applicable Quality Management System (QMS) processes, monitoring the success of service provided, and delivering an excellent customer experience.
Creating process documents in line with our Quality Management System
Other duties as assigned
Key Position Competencies
Functional Technical skills
Self-Starter – ability to work on their own initiative
Problem Solving skills
Drive for Results
Confident, can-do attitude.
Dealing with ambiguity
Dealing with complex tasks – where issues can have consequences across multiple departments.
Proven record of multi-tasking
Time Management
Written Communications
Customer Focus
Minimum Qualifications
Previous customer service experience required (in the healthcare industry preferred but not essential)
Must be proficient in MS Office including Excel, Word and Outlook
Proficiency in an ERP System (preferably SAP)
Experience handling tasks where attention to detail is critical to success
Experience of shipping, domestic and export traffic terms, documentation and procedures.
Thorough understanding of Customs regulations and Export controls
Knowledge and understanding of compliance and regulatory guidelines for setting up export customers
Experience auditing documents and project requirements.
Knowledge and comprehension of basic contract terms and conditions
Must be able to communicate professionally, verbally and in writing
Must be able to work independently and on a team
Must be able to react to situations with a strong sense of urgency
Must be willing to work night shift
Education & Experience
Must possess at least College/Bachelor's Degree
Minimum two years of working experience in the related field required
Knowledge of SAP or ERP applications required
Multi-language skills a plus
The base pay for this position is N/A In specific locations, the pay range may vary from the range posted.
JOB FAMILY:
Customer ServiceDIVISION:
RMDx Rapid and Molecular DiagnosticsLOCATION:
Philippines > Taguig City : Five/Neo BuildingADDITIONAL LOCATIONS:
WORK SHIFT:
StandardTRAVEL:
Not specifiedMEDICAL SURVEILLANCE:
Not ApplicableSIGNIFICANT WORK ACTIVITIES:
Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day)
-
Customer Service Specialist
2 weeks ago
Manila, National Capital Region, Philippines J.P. Morgan Philippines Full timeOpportunity Expired JPMorgan Chase & Co. is hiring for the role of Customer Service Specialist. The Customer Service Specialist is responsible for providing outstanding service to our customers by providing timely resolutions to their queries. They will correspond with our customers through inbound/outbound calls regarding transactions on their accounts such...
-
Customer Service Specialist
5 days ago
Manila, National Capital Region, Philippines THOMSON REUTERS CORP PTE LTD - PHILIPPINE BRANCH Full timeCustomer Service Specialist, Customer Service and SupportGeneral customer service activities. Handle customer inquiries via phone, email, chat, etc Provide service in an efficient, courteous, professional manner. About the RoleIn this opportunity as Customer Service Specialist II, you will:Respond to incoming calls and email cases, providing accurate and...
-
Customer Service Specialist
3 days ago
Manila, National Capital Region, Philippines Asalus Corporation (IntelliCare) Full timeA Customer Service Specialist (CSS) attends to the customer's diverse needs, giving reliable and timely information in every call-based transaction (be it an inquiry or coverage approval). Also persistently maintains a positive and professional service image in the face of various scenarios.Qualifications:Undergraduate or Graduate of any medical-related...
-
In manila
2 weeks ago
Manila, National Capital Region, Philippines Customer Service Representative Full timeCustomer Service RepresentiveHS grad(old curriculum)SHS grad(K-12)College grad/undergradwith or without Call center experienceSites offer:QC, Vertis NorthEDSA Greenfield, TeleperformancePasay, MOA Maax Bldg.Pasig, ROCKWELLPasig, SILVER CITYCebu, Insular Bldg. AyalaCebu, I.T park lahug apasCagayan de Oro, TeleperformanceDavao, TeleperformancePaid trainingFree...
-
Field Customer Service Specialist
3 days ago
Manila, National Capital Region, Philippines Asalus Corporation (IntelliCare) Full timeA Field Customer Service Specialist (FCSS) attends to the customer's diverse needs, giving reliable and timely information in every call-based transaction (be it an inquiry or coverage approval). Also persistently maintains a positive and professional service image in the face of various scenarios.Qualifications:Graduate in any medical-related courses is an...
-
Sagility Bridgetowne
2 weeks ago
Manila, National Capital Region, Philippines Customer Service Representative Full timePOSITION:CSR (VOICE)EDUCATIONAL ATTAINMENT:4 year course graduates with or without BPO experienceWORK EXPERIENCE:Completed 2 years in College with 6months customer service related / 1 year solid BPO experience.SALARY PACKAGE:Upon hire:18k basic pay + 1k flex fund allowanceOther benefits:-20% Night differentialHMO coverage for employee upon Day 1 and HMO...
-
Customer Service Specialist
1 day ago
Manila, National Capital Region, Philippines JT International S.A. Full timeWe are JTI, Japan Tobacco International, and we are present in 130 countries. We have spent years innovating, creating new and better products for the consumers to choose from. This is our business. But not only. Our business is our people. Their talent. Their potential. We believe that when they are free to be themselves, and they are given the opportunity...
-
Customer Service Specialist
2 weeks ago
Manila, National Capital Region, Philippines Propeller Full timeCustomer Service SpecialistDepartment: Data SuccessEmployment Type: Full TimeLocation: PhilippinesReporting To: Marco SambranoDescriptionPropeller is on a mission to take the guesswork out of moving dirt - reducing wasted fuel, time, and money. We do this through the power of maps. Our customers use Propeller's integrated hardware and software products to...
-
Senior Customer Service Specialist
2 weeks ago
Manila, National Capital Region, Philippines VItamax Prime Trading Inc Full timeSupervisors/Team Leaders (Call Centre & Customer Service) Vita Max Prime Trading Inc. is looking for candidates for Senior Customer Service RepresentativeDuties and Responsibilities:Maintain thorough documentation of all claims processes and outcomes.Communicate clearly and effectively with customers.Ensure high levels of customer satisfaction. Ability to...
-
Customer Service Specialist
5 days ago
Manila, National Capital Region, Philippines Danfoss Full timeJob DescriptionThe Customer Service Specialist is responsible for establishing and maintaining a profitable relationship with customers on behalf of the company by taking personal and complete responsibility for each customer account as assigned. Along with ensuring that all customers' requirements and needs are completely met.You and the team are...
-
Customer Success Specialist
2 weeks ago
Manila, National Capital Region, Philippines HireMe Full timeA Customer Success Specialist develops and maintains long-term business relationships by serving as an internal advocate and client liaison. They have the soft and hard skills required to master technology and manage customer relationships.The Customer Service Specialist will interact with the company's customers by addressing inquiries and resolving...
-
customer service representative
2 weeks ago
Manila, National Capital Region, Philippines EXL Service Philippines, Inc. Full timeRoles and ResponsibilitiesInteract with the customers to provide them with the information and assistance they need on our client's products and services over the phone. Create, manage, and drive closure on service requests. Solve problems, communicate, and promptly handle issues requiring special handling through coordination with various internal...
-
customer service representative
2 weeks ago
Manila, National Capital Region, Philippines EXL Service Philippines, Inc. Full timeRoles and ResponsibilitiesInteract with the customers to provide them with the information and assistance they need on our client's products and services over the phone. Create, manage, and drive closure on service requests. Solve problems, communicate, and promptly handle issues requiring special handling through coordination with various internal...
-
customer service representative
2 weeks ago
Manila, National Capital Region, Philippines EXL Service Philippines, Inc. Full timeRoles and ResponsibilitiesInteract with the customers to provide them with the information and assistance they need on our client's products and services over the phone. Create, manage, and drive closure on service requests. Solve problems, communicate, and promptly handle issues requiring special handling through coordination with various internal...
-
Customer Service Representative
2 days ago
Manila, National Capital Region, Philippines THOMSON REUTERS CORP PTE LTD - PHILIPPINE BRANCH Full timeCustomer Service Specialist, Customer Service and SupportGeneral customer service activities. Handle customer inquiries via phone, email, chat, etc. Provide service in an efficient, courteous, professional manner. About the Role:In this opportunity as a Customer Service Specialist, you will: Handles customer contact related to some or all of service...
-
Manila, National Capital Region, Philippines JPMorgan Chase Bank, N.A. Full timeJoin our dynamic Home Lending Customer Service Team as an Account Specialist II, where you will answer inbound calls and assist customers with their mortgage inquiries such as balance inquiry, processing a payment, document request, account maintenance , etc. This role will help you to take ownership of each customer interaction while treating customers with...
-
Manila, National Capital Region, Philippines JPMorgan Chase Bank, N.A. Full timeJoin our dynamic Home Lending Customer Service Team as an Account Specialist II, where you will answer inbound calls and assist customers with their mortgage inquiries such as balance inquiry, processing a payment, document request, account maintenance , etc. This role will help you to take ownership of each customer interaction while treating customers with...
-
Customer Service Associate
1 day ago
Manila, National Capital Region, Philippines Topserve Service Solutions Inc Full timePosition: Customer Service Associate (Medical Related)Job Qualification:Computer LiterateMedical Allied Course Graduate/ College LevelWith Technical Knowledge of Medical TerminologiesJob Description:Greeting customers in a friendly, professional manner using the suggested script.Answering telephonic and e-mail inquiries in a timely manner.Supply individuals...
-
Analytical Service Specialist
2 weeks ago
Manila, National Capital Region, Philippines ABB Pte. Ltd. Full timeAnalytical Service SpecialistTake your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are...
-
Analytical Service Specialist
3 weeks ago
Manila, National Capital Region, Philippines ABB Pte. Ltd. Full timeAnalytical Service SpecialistTake your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are...
