Customer Service Representative with Freight/Logistics Expertise
1 day ago
Skyedesk's cutting-edge technology and streamlined loan process prioritize customer safety and security. Our data analytics and predictive models guide loan decisions, ensuring compliance and efficiency.
Job ResponsibilitiesCustomer SupportProvide prompt and courteous assistance to customers via phone, email, and chat. Address and resolve post-sale inquiries, concerns, and complaints efficiently. Offer detailed information about services, pricing, and transport processes.
Issue ResolutionInvestigate and resolve issues related to transport delays, damages, and other service-related problems. Coordinate with internal teams, including logistics, operations, and claims departments, to ensure swift resolution.
Customer Relationship ManagementDevelop and maintain strong, long-lasting relationships with customers. Follow up with customers post-transport to ensure their satisfaction and gather feedback. Identify opportunities to upsell additional services or future transport needs.
Documentation and Record KeepingMaintain accurate and detailed records of customer interactions, transactions, comments, and complaints. Prepare reports on customer feedback, issues, and resolutions to help improve service quality.
Continuous ImprovementSuggest improvements based on customer feedback and observed service issues. Participate in training sessions to stay updated on company policies, services, and industry trends.
Customer EducationEducate customers on best practices for preparing vehicles for transport. Provide guidance on the claims process in the event of transport-related damages.
Requirements- Bachelor's Degree preferred
- Proven experience in customer service, preferably in the auto transport or logistics industry
- Excellent communication and interpersonal skills
- Strong problem-solving abilities and attention to detail
- Proficiency in using customer service software, databases, and tools
- Ability to work independently and as part of a team
- Amenable to work in the evenings shifts and weekends
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