Data Integration Support Specialist

1 week ago

Manila, National Capital Region, Philippines Emapta Full time

Ride the Global Wave in Data Integration – Support the Future of Bike Retail from Anywhere

Step into the international spotlight without leaving home As a Data Integration Support Specialist, you'll be a key player in global retail operations, helping clients across borders integrate seamlessly into our client's cutting-edge data systems—all while enjoying the perks of remote work. No plane tickets or relocation required, just the chance to make your mark on the world. In this role, you'll guide customers through data integration setups, provide clear, step-by-step instructions, and troubleshoot any issues along the way. Join us in conquering the global market and help businesses thrive with efficient data solutions, all from the comfort of your own space

Pioneer Your Path in Cutting-Edge Tech

Employment type: Full-time

Shift: Night Shift, Mon - Fri 09:00 PM - 06:00 AM

Work setup: Permanent WFH

Perks: Day 1 HMO, Above-market salary, Global exposure

Drive Innovation: Your Role in Shaping Tomorrow

Data Integration Setup:

Ensure customers are successfully integrated with HLC's data services.Assist customers in setting up data integrations, ensuring they understand the process and have the necessary tools.Provide clear, step-by-step guidance on integration procedures.Troubleshoot any issues during the setup phase to ensure a smooth and efficient process. Ongoing Support and Troubleshooting: Monitor customer data services to identify and resolve issues proactively.Respond promptly to customer inquiries and technical support requests.Diagnose and resolve technical problems related to data services, collaborating with internal teams when necessary. Customer Liaison: Act as the main point of contact for data services-related queries to ensure customer satisfaction.Communicate regularly with customers to assess needs and address concerns.Provide updates on service improvements or changes affecting customers.Work closely with customers to ensure feedback is heard and implemented where feasible. Communication & Interpersonal Skills: Demonstrate excellent written and verbal English communication skills to interact effectively with customers.Use strong interpersonal skills to build and maintain positive customer relationships.Handle sensitive customer situations with tact, empathy, and professionalism.Skills That Spark Progress: What We Look ForProven experience in customer support or technical support, particularly in data services or integration.Strong technical understanding of data integration processes, APIs, and tools.Experience with eCommerce and POS platforms such as Shopify, Lightspeed, and others.Excellent English communication skills, both written and verbal.Ability to troubleshoot and resolve technical issues efficiently.Strong interpersonal skills with the ability to manage client relationships effectively over the phone and via email.Ability to work independently and manage multiple tasks simultaneously.Beyond Data: Supporting Your Total Well-beingDay 1 HMO coverageCompetitive PackagePermanent WFH arrangementPrime office locations (Makati)Unlimited opportunities for employee referral incentives across the organizationStandard government and Emapta benefitsTotal of 20 annual leaves to be used on your own discretionFun engagement activities for employeesMentorship and exposure to global leaders and teamsUpskilling through Emapta AcademyCareer growth opportunitiesDiverse and supportive work environmentFueling Every Ride: Innovators Powering the Future of Cycling

Introducing our client—a leading force in the bicycling industry, driving innovation and adventure at every turn. They're the team behind the cyclist in every commute, scenic park ride, and competitive race, equipping retailers with top brands, smart business solutions, and experiences that foster growth. Passionate advocates for cyclists, they aim to enhance the lives of bike riders across the globe. With fast shipping across North America, offering 1- and 2-day delivery, they supply over 200 of the industry's best brands, including SRAM, Tacx, Goodyear, and LOOK. Their dedicated sales representatives provide expert support, and their margin-building programs and exclusive brands like EVO, Eclypse, Megasoft, and Wheel Shop drive profitability for retailers.

Who are we?

Discover a world of possibilities at Emapta, where your career takes flight in stability and growth. Join a team that thrives on camaraderie, supporting each other to achieve excellence together. Experience the satisfaction of being recognized for your contributions with competitive compensation packages that reflect your skills and commitment. Immerse yourself in a positive work culture that encourages collaboration, innovation, and personal development. We provide you with the platform for your success, empowering you to reach new heights in a supportive and inclusive environment.

With a wide roster of international clients from various industries and a proven track record of success, Emapta offers a stable foundation for your career. Team up with like-minded professionals who are passionate about making a meaningful impact through premium global opportunities at your fingertips. Apply now and create a better future with us.

#EmaptaExperience

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