Optical Assistant

7 days ago


Manila, National Capital Region, Philippines MicroSourcing Full time

With over 9,000 professionals across 11 delivery centers in the Philippines, MicroSourcing remains the country's largest offshoring solutions provider.

Optical Assistant , be 100% YOU with MicroSourcing

An Optical Assistant is expected to:

Pre-sales advice
○ Help customers register for an account and/or navigate online and process their orders
○ Confidently and knowledgeably give advice on selecting glasses and lenses
○ Check product availability for customer orders and provide accurate and up to date alternatives when required
○ Assist our customers with understanding their prescriptions
Prescription management
○ Verification of customer prescriptions to ensure orders are correct
Customer experience and retention
○ Investigate and resolve customer complaints in a timely manner. Using your experience, problem solving, objection handling and discretion to resolve on a win-win basis
○ Work as part of the customer service team to drive positive company experience results
○ Communicate professionally English and Dutch with customers about their orders, including any delays or changes in delivery
○ Passing customer feedback onto the product or marketing team to improve our product and/or website offerings
Follow established processes and procedures to ensure a smooth transaction for the customer with no additional reputational or financial costs incurred to the company
○ Process customer orders, refunds or returns as per our established processes and procedures
○ Assist customers with the tracking/tracing of their orders and providing clear timescales to manage expectations
○ Maintain thorough and accurate customer service records through Servicecloud
○ Keep confidential records and financial information private and secure
Attend regular training (online/in person) to ensure your optical, technical and product knowledge are up to date What it takes to be part of our team:Excellent verbal written communication skills - English and DutchFlexible working hours Experience handling escalated issuesAbility to "Think outside of the box" and provide creative solutionsOrganized and detail oriented Be a problem solver and a team playerMust be able to multi-task and THRIVE in a fast-paced environmentInternet and MS Office Skills Good sense of humor & positive attitude go a long way What's in it for you?Competitive Total Rewards (Compensation, HMO, Group Life Insurance, and Performance bonuses)A very collaborative work culture Find a balance between work and life that fits you. Do what you do best with MicroSourcing

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