Network Engineer

2 weeks ago

Manila, National Capital Region, Philippines HCL Technologies Philippines Inc Full time

This is a remote customer-facing role that specialises in assisting B2B customers with the turn-up of their Network (Circuit) and logical activation of Transport Layer 1, 2 &3 configuration for a variety of high-speed data services solutions. This team is setup based on a Tiered Operating structure involving routine, complex and escalated circuit-build delivery scenarios. There are multiple roles within Tier 1, Tier 2 and Tier 3 support and based on candidates' prior experience and skillsets including communication skills, an appropriate job-fitment will be assessed during the screening and interview process.

Responsibilities:

  1. Review circuit activation order in advance for technical details and configuration and testing of circuits
  2. Pre-activation activities include coordination of Third-Party Access Providers, pre-build circuits prior to activation, and coordinating with other departments and the customer
  3. Exposure to Ethernet Topologies , Network design (Lan,WAN,ISP) and troubleshooting.
  4. Join scheduled live circuit activation conference calls with customers to turn-up circuits and perform technical troubleshooting and configuration changes
  5. Provide comprehensive technical support to customers during the turn up of new Data Network (IP, Switched Ethernet) and Optical Transport Network (SONET, DWDM) services via phone and email
  6. Perform routine circuit testing and acceptance in accordance with standards
  7. Provide network technical assistance to external teams such as Service Desk, Field Technicians and other Engineering teams as and when required through phone channels by communicating technical details during turnup and activation
  8. Configure routers, firewalls, and NIDs using standard and non-standard templates
  9. Conduct RFC tests on new circuits; test, turn up, and troubleshooting T1, E1, DS3, OC3, OC12 and high capacity Ethernet circuits
  10. Perform Internet Route Registry updates, DNS configuration and support and BGP configuration and support
  11. Coordinate with Telco Access providers as and when required to help with circuit activations
  12. Provide single point of ownership in managing and dealing with escalated technical and activation jeopardy scenarios to prevent failures including non-acceptance of activations by customers Skills and Expertise:
    1. First and foremost, you must be comfortable in a customer facing role with excellent customer communications skills – ability to work collaboratively and professionally with multiple stakeholders as required
    2. Although this is a global role, it will be an advantage for candidates that have worked with North American and European Telco companies
    3. Cisco and Juniper platforms for logical configuration of network equipment and common WAN architecture and troubleshooting techniques
    4. TCP/IP, IP addressing/Subnetting/CIDR, Private IP, IPSM, BGW, SNM, and Ethernet protocols for network communication
    5. Experience with IPv6
    6. Transport / Access : TDM, Ethernet, ELine/ELan
    7. Routing protocols like BGP, EIGRP, and OSPF, MPLS for efficient data routing
    8. QoS, CoS, VLANs, and Policy-Based Routing for network traffic management
    9. Working knowledge of NAT, VRRP/HSRP, session-based firewalls, QOS, Layer 2 VPLS, and MPLS network principles;
    10. Software-Defined Interconnect for automated connections to cloud service providers
    11. Comfortable in a fast-paced office environment and ability to meet multiple assignment deadlines
    12. Proven fault identification and analysis skills, critical thinking, proven ability to separate and troubleshoot layer 2 and layer 3 technologies and connectivity
    13. Experience documenting network facilities and circuits
    14. Personal commitment to network safety and security, including safeguards to sensitive or confidential customer and company information
    15. Ability to work an on-call rotation including after-hours and weekends on a recurring schedule
    16. Relevant College Degree
    17. Industry certifications such as CCNA/P, Network+, JNCIA/P/CIS mandatory for Tier 3 roles
    18. International Telecoms and Networking experience of 5+ year for Tier 2 and Tier 3 roles

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