Chat Support

1 week ago

Manila, National Capital Region, Philippines Concentrix Philippines Full time

Dare to be #DifferentByDesign? Grab the opportunity to be part of a global organization where Experience is Everything. Enjoy a disruptive workplace as we provide endless learning opportunities, sustainable career development, and an employee centric environment. #OneBoldFuture

Job Summary: The Chat Support Specialist will take on the Duties and/or Responsibilities of an Emergency Health and Safety (EHS) Operator - Performing Offline Task(s) in Direct Support of Production Associates. Though the Role does not Interface with Customers Directly, the EHS OPERATOR is Expected to Ensure an Effective Communication with Individuals (or Teams) in an Effort to Deliver High Quality and Timely Resolution. He/She will take part in Performing Research when Resolving Issue(s) and; Maintaining Basic Knowledge of Products/Services.

Essential Duties and/or Responsibilities:


• Communicate Effectively with Individuals and/or Teams in the Program

To Ensure High Quality and Timely Resolution of all Issues & Concerns


• Clarify Customer Requirement(s) - - Probe and Confirm Understanding

of Requirements/Problem - Utilize Standard Procedures in the Process


• Conduct Appropriate Research: Prepare Complete/Accurate Info which

Includes Placing Documentation/s On Customer Accounts as Required


• Serve as a Subject Matter Expert - - Maintain Basic Knowledge of Both

Products and Services Offered; Using Tools Provided, Ensure all Given

Detail(s) are Validated or Verified throughout the Execution of all Task/s

Minimum Hiring Qualifications:


• Bachelor's Degree - with Course/Background Related to Scope Of Work


• 1 Year of Work Experience - Medical Background Related to Health and

Safety Practices -- Combination of Course/Trainings, Knowledge, Roles


• Good Command of the English Language (Verbal and Written); Ability to

Interact Effectively via Different Communication Tools: Chats and Emails


• Intermediate to Advanced Proficiency with Microsoft Office Tool(s); Must

have - Basic Computer Navigation Skills and Computer (PC) Knowledge


• Detail-Oriented; Strong Problem Solving & Decision-Making Capabilities


• Tolerance for Repetitive Work and Task(s) in A Fast-Paced Environment

Get Hired and Enjoy the Following:


• Interact, Collaborate - Learn From Industry Experts


• Enjoy a Fun and Competitive Working-Environment


• Exciting Opportunities for Growth and Development

Work Location: Bonifacio Global City, Taguig (Philippines)

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