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Chat Support Agent
2 weeks ago
Work-From-Home (CS Everywhere) - A work setup with unlimited access to the office and combined the flexibility and cost savings that comes with working from world-class offices.
About the Role:
We are seeking a highly skilled and intelligent Chat Support Agent to join our team. This role is multifaceted and requires a candidate who is very fluent in English, both written and spoken. The ideal candidate will excel in data entry and processing, customer support, and LinkedIn engagement.
Key Responsibilities:
Extract data from PDFs, websites, and other sources, and enter it into CSV files.
Utilize Google Sheets formulas for data processing and organization.
Employ tools like ChatGPT and LinkedIn Sales Navigator to assist with data extraction and processing.
Customer Support:
Oversee and handle our live chat during overnight Eastern Time (daytime local time).
Provide prompt, professional, and accurate responses to customer inquiries.
Think on your feet to solve customer problems and provide immediate assistance.
Direct customers to relevant help articles and resources for self-service solutions.
Create a log of customer issues and interactions for the team to review in the morning.
Ensure a seamless and positive customer experience by maintaining a high standard of support.
LinkedIn Engagement:
Navigate LinkedIn on a ghost account to comment on relevant posts and connect with potential buyers.
Engage with the LinkedIn community to build relationships and promote our brand.
Work Shift:
Monday - Friday 10am - 7pm PH time
Language Skills:
Very fluent in English, both written and spoken (near-native level).
Technical Skills:
Proficient in Google Sheets, including basic formulas like VLOOKUP.
Experience with data extraction from PDFs and other documents.
Familiarity with tools such as ChatGPT and LinkedIn Sales Navigator.
Soft Skills:
Smart, hardworking, and detail-oriented.
Excellent written communication skills.
Ability to work independently and manage time effectively.
Strong problem-solving skills and the ability to think on your feet.
Customer-focused with a commitment to providing high-quality service.
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