Service Desk Analyst

Job Summary: The Service Desk Analyst is the primary point of contact for B2B users, responsible for troubleshooting end-user issues and providing customer service in line with Wipro's Service Desk objectives. The Service Desk Analyst will be responsible for: Providing primary user support and customer service Responding to queries from all...

A Service Desk Analyst plays a crucial role in providing technical support and assistance to users within an organization. Their primary responsibility is to address and resolve IT-related issues, inquiries, and requests from employees or users. The role involves a combination of technical expertise, strong communication skills, and a customer-centric...

As a Service Desk Analyst, you will provide first-level IT support to end-users, resolving incidents and fulfilling service requests in a timely and efficient manner. Provide 24/7/365 first-level IT support, working with end-users to resolve incidents and fulfill service requests. Achieve individual and team goals, including quality and...

HCL Tech is seeking an L1 Level Service Desk Analyst to join their team. This role requires excellent English communication skills and a strong understanding of software and hardware applications. **Job Summary:** We are looking for a highly skilled Service Desk Analyst to provide top-notch support to our clients. **Job Title:** Service Desk Analyst –...

As a Service Desk Analyst, you will be the first point of contact for B2B users who call Wipro Service Desk to troubleshoot end-user issues. Key responsibilities include: Providing primary user support and customer service Responding to queries from calls, portal, emails, and chats Becoming familiar with each client and their respective...

As a Service Desk Analyst, you will be the first point of contact for B2B users who call Wipro Service Desk to troubleshoot end-user issues. Key responsibilities include: Providing primary user support and customer service Responding to queries from calls, portal, emails, and chats Becoming familiar with each client and their respective...

HCL Tech is currently hiring for an L1 Level Service Desk Analyst for one of our clients. If you think you've got the knowledge, experience, and excellent English communication skills then this might be the right job opportunity for you.Role: Service Desk Analyst – Voice SupportWork Location: Science Hub Tower or One World Tower, McKinley Hill, Taguig City...

HCL Tech is seeking a Service Desk Analyst to provide voice support for one of its clients. The ideal candidate will have excellent English communication skills and experience in BPO. Job Summary: We are looking for a highly skilled Service Desk Analyst to join our team. The successful candidate will be responsible for providing voice support to our...

HCL Tech is currently hiring for an L1 Level Service Desk Analyst for one of our clients. If you think you've got the knowledge, experience, and excellent English communication skills then this might be the right job opportunity for you.Role: L1 Service Desk Analyst – Voice SupportWork Location: Science Hub Tower or One World Tower, McKinley Hill, Taguig...

Grow with the best. Join a smart, creative, and inspired team that works behind the scenes to support operational excellence. Our functional services teams (FSTs) provide services to 31,000 employees in over 450 offices worldwide. Bringing together individuals with diverse backgrounds, talents, and expertise, our FSTs are vital to making our Company...

Company DescriptionFounded and headquartered in Switzerland, Avaloq is continuously expanding its global footprint with around 2,500 colleagues in 10 countries, and more than 160 clients in 35 countries. We are an industry-leading provider of wealth management technology and services for financial institutions around the world, including private banks and...

Locations: Pasay Work Set Up: OnsiteWork Type: Contractual - 6 monthsDESCRIPTIONTechnical Helpdesk Analyst may perform one or more of the following:Troubleshoots via the phone hardware, software, and network operating problems and involves technical resources to ensure resolution.Applies understanding and knowledge of information systems products and...

The Service Desk is a customer-facing entity and the main activities incorporate call handling and basic tointermediate technical services to our customers and internal bodies. These services include responding to and resolving customer support requests (phone calls, emails or directly logged tickets into the Service Desk application) within the agreed...

**Job Summary:** Provide technical support to end-users, troubleshoot issues, and maintain computer systems, hardware, and software in a timely manner. Provide 2nd level technical support for incidents and service requests, deploying, installing, replacing, and configuring desktops, laptops, and printers. • Troubleshoot and resolve complex technical...

Site: Quezon City - Work OnsiteRole: IT Service Desk Analyst Responsibilities· Act as a single point of contact for phone calls, emails , chats and Self-service tickets from staff regarding IT issues and queries· Receiving, logging, and managing calls from internal staff via telephone, email, chat, voice mail, self-service, etc.· 1st and 2nd line support...

About the roleWe are looking for a talented Global IT Service Desk Technician to join our team at IT by Design Philippines Inc. in Bonifacio Global City, Taguig City, Metro Manila. As a full-time, on-site IT support specialist, you will be responsible for providing high quality end user support and resolving a wide range of technical issues for our global...

Job Summary: IT Service Desk Agent required to handle customer inquiries, resolve technical issues, and provide excellent customer service. QUALIFICATIONS: Must possess at least a Vocational Diploma/Short Course Certificate in Computer Science/Information Technology or equivalent With BPO/SDA experience Must be amenable to work in shifting schedules Must...

Key Responsibilities:Provide detailed feedback to Service Desk representatives based on monitored interactions. Coach representatives on areas for improvement and best practices to enhance customer satisfaction.Analyze data and metrics to identify trends, patterns and oppotunities for improvement in customer service delivery. Generate reports and insights to...

About the Position:Join Hellmann's dynamic Information Technology (IT) Admin and Service Desk Team We are seeking a creative and technically skilled IT Administration and Service Desk Specialist to support our Asia Pacific organization. Your role will be crucial in ensuring that end users can access and utilize the hardware and software they need to perform...

HIRING – Service Desk Job Brief:Our company is looking for a Service Desk who will act as a communications center that provides a single point of contact (SPOC) between a company, its customers, employees, and business partners. He or she will provide first level support for response and resolution of customers incident. The candidate we are looking for...