Customer Relations Internal Assistant
4 days ago
CUSTOMER RELATIONS INTERNAL ASSISTANT – OPERATIONS FULFILLMENT
This is for a direct hire and permanent position.
Job Summary
The Customer Relations Internal Assistant will be responsible for providing administrative assistance and support to the various requirements of the Sales Team, Direct Clients, Agents, and Brokers.
Responsibilities
Collaborates and liaises any Customer requests to concerned parties to ensure timely completion of Account Management SupportProvides administrative support to Sales Team, Direct Clients, Agents and BrokersCollates data, prepares and submits weekly Monitoring Reports to Immediate Superior regarding concerns and other transactions endorsed by the Sales Team, Direct Clients, Agents and BrokersResponse to inquiries from Direct Clients, Agents and Brokers, collaborates with the concerned Department on these inquiriesMonitors and ensures accurate and timely feedback of account deliverables such as; ID Cards, Claims reimbursements, membership enrollment updates.Handles daily transactions received from various touch points and ensures requests are properly attended to.Coordinates with various departments to resolve general; queries, concerns and complaints. QualificationsGraduate of any 4 or 5-year course, preferably Business-related coursesAt least 1 year of related work experience in customer service and client managementHMO or Insurance experience is preferred, but not requiredAmenable to work on a dayshift schedule in Makati (Hybrid work setup)Full-time position available-
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