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Training Specialist

2 months ago

Manila, National Capital Region, Philippines Tenet Global Business Center, Inc. Full time

Working Conditions:

Amenable to work in BGC, TaguigWilling to work in a shifting scheduleCompany Benefits:HMO on day 1 plus free dependents15% night differentialGroup life insurancePTO CreditsAnnual AppraisalAnnual Performance Bonus DUTIES AND RESPONSIBILITIESFacilitate comprehensive new hire training for local and global learnersDevelop training curricula and materialsConduct training needs analysis for performance outliers in OperationsProvide coaching and feedback to new hires and performance outliersEnsure process mastery and effective training delivery with governance for new business transitions and business as usual classesDevelop innovations and special projects to enhance training efficiency and effectiveness for both new hires and tenured employeesAnalyze, produce, and distribute training reportsCoordinate training room logistics and requirementsEngage in continuous skill development through call calibrations and call-taking functionsPerform additional tasks as assigned by the Training Manager or Supervisor KNOWLEDGE, SKILLS, ABILITIES

Required:


• Exceptional written and verbal English communication skills, with a minimum C1 rating on language assessments


• In-depth understanding of adult learning styles and principles


• Knowledge of advanced behavioral psychology


• Advanced facilitation and coaching skills


• Awareness of new learning trends in the market


• Proficiency with various Microsoft applications and tools, including Excel, PowerPoint, Visio, Word, and Forms


• High visibility and presence with local and global stakeholders


• Basic team, people, and performance management skills


• Adaptable to a high-performance, results-driven environment

Preferred:


• Certification to support and perform the role of Financial Clearance (Insurance Verification, Authorization, and Pre-Registration) and Scheduling (Order Management/Indexing)


• Certification to use and train all systems and tools for Revenue Cycle Management

EDUCATION / EXPERIENCE

Required:


• At least 24 months of training facilitation preferred but not required


• At least with two years of college

Preferred:


• Graduate of any communication, psychology, or business course