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Desktop Support Engineer
2 months ago
Req ID:
NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Desktop Support Engineer to join our team in Taguig, National Capital Region (PH-00), Philippines (PH).
Job Description:
- Responding to client support requests.
- Contacting clients to find out the nature of the problem.
- Traveling to the client's location or connecting via a remote link.
- Troubleshooting hardware and software issues.
- Installing and maintaining hardware and computer peripherals.
- Installing and upgrading operating systems and computer software.
- Troubleshooting networking and connection issues.
- Advising on software or hardware upgrades.
- Providing basic training in computer operation and management.
- Completing job reports and ordering supplies.
- Provide network technical support for complex network related incidents, changes and projects
- Troubleshooting of Cisco and wireless technology, network routing and switching
- Coordinate with higher, peer and subordinate elements to troubleshoot, modify or establish LAN/Voice/Video services in support of the mission.
- Implement and maintain networked systems, including configurations, supporting / troubleshooting network problems and coordinating with vendors for installation of such items as routers, bridges, concentrators and switches
- Deploy, test, maintain, monitor, and troubleshoot telecommunications equipment and network to include but not limited to: Cisco Unified Communications Manager, Unity voicemail, Voice Gateways, Cisco router/switch, Jabber, Telepresence, and Codian MCU devices. Avaya phones, Avaya Media Gateway
- Manage, operate and maintain LAN/Voice/Video services for the Command.
- Provide and manage a secure, high performance network, for services including VoIP, QoS, CoS, LAN's, SBC's, traditional TDM and SIP.
- Manage and drive remediation efforts related to information security, remediation may be from incidents, penetration tests, vulnerability scans, internal/external audits and other assessments
Desktop Support Engineer Responsibilities: (DSS)
Responding to client support requests.
Contacting clients to find out the nature of the problem.
Traveling to the client's location or connecting via a remote link.
Troubleshooting hardware and software issues.
Installing and maintaining hardware and computer peripherals.
Installing and upgrading operating systems and computer software.
Troubleshooting networking and connection issues.
Advising on software or hardware upgrades.
Providing basic training in computer operation and management.
Completing job reports and ordering supplies.
Desktop Support Engineer Requirements:
Bachelor's degree in computer science or information technology.
Proven work experience as a desktop support engineer or support technician.
Advanced knowledge of computer hardware systems, chipsets, memory modules, and peripherals.
Knowledge of popular operating systems, software applications, and remote connection systems.
Ability to solve complex hardware and software issues.
Ability to travel and work after hours when necessary.
Excellent interpersonal skills.
Good written and verbal communication skills.
Career Arch Job code Overview and General duties and tasks For Internal Reference Only:
- Individuals here have a well-rounded knowledge of the policies and procedures for their work area.
- Their work may require discretion and independent judgment for non-routine matters. However, the primary focus of work activity is predominately routine.
- They may make policy recommendations to their managers and be an escalation point for less experienced team members.
- Performs trouble-shooting, parts replacement, system upgrades, basic deployment, and repair on desktops / notebooks/ printers.
- Identifies potential issues that could adversely impact end user experience and takes corrective action.
- Strong knowledge of Windows operating system environment.
- Solid client service skills.
- A+ desktop or equivalent skill set is required; additional certifications for various hardware platforms may be required.
About NTT DATA Services
NTT DATA Services is a recognized leader in IT and business services, including cloud, data and applications, headquartered in Texas. As part of NTT DATA, a $30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge-to-cloud infrastructure services, BPO, systems integration and global data centers. We are committed to our clients' long-term success. Visit or LinkedIn to learn more.
NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.
