Documentation and Visa Supervisor

1 month ago


Manila, National Capital Region, Philippines Philippine Transmarine Carriers, Inc. Full time

Key Accountabilities & Responsibilities:

Fulfillment of Crewing Activities: Ensure the smooth day-to-day crewing activities to meet overall company
targets. Visa Application Oversight: Manage and supervise the entire visa application process, from application
submission to approval.Supervision of Unit Operations: Oversee unit operations to ensure compliance with policies, procedures, and
internal controls.Task Delegation: Set and delegate day-to-day tasks to achieve operational objectives.Process Streamlining: Streamline processes for a positive crew experience and improved retention.Stakeholder Relationships: Maintain meaningful relationships with internal and external stakeholders for
effective crew service delivery.KPI Tracking: Identify and track team Key Performance Indicators (KPIs) for operational efficiency.Issue Resolution: Address escalated crew issues effectively.Training and Change Management: Develop and deliver training programs for staff affected by process
changes and manage change effectively to ensure smooth transitions.Documentation: Create and maintain comprehensive documentation of processes, changes, and
improvements for reference and audit purposes.Performance Monitoring: Implement systems for monitoring and reporting on the performance of optimized
processes, ensuring sustained improvements over time. Qualifications, Knowledge and SkillsEducation: Bachelor's degree in business administration, Management, or a related field.Industry Knowledge: In-depth knowledge of the industry in which they operate, such as maritime, aviation,
or oil and gas. Understanding industry regulations, standards, and specific requirements related to crewing is
crucial.Experience: Minimum of 3 years in leadership roles handling crewing operations.Technical Skills: Highly proficient in MS Office Suites (Excel, Word, Outlook, PowerPoint)Technology Proficiency: Familiarity with process improvement tools and technologies. Experience with
process mapping software is a plus.
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