CDT CS&L Manager

6 days ago

Taguig, National Capital Region, Philippines Colgate-Palmolive Company Full time

Supply Chain leader sought to drive collaboration with customers and ensure efficient services to shoppers, high customer service level and OSA.

Colgate-Palmolive Company is a caring, innovative growth company that is reimagining a healthier future for all people, their pets and our planet. Focused on Oral Care, Personal Care, Home Care and Pet Nutrition, we sell our products in more than 200 countries and territories under brands such as Colgate, Palmolive, elmex, hello, meridol, Sorriso, Tom's of Maine, EltaMD, Filorga, Irish Spring, PCA SKIN, Protex, Sanex, Softsoap, Speed Stick, Ajax, Axion, Fabuloso, Soupline and Suavitel, as well as Hill's Pet Nutrition.

We are recognized for our leadership and innovation in promoting sustainability and community wellbeing, including our achievements in decreasing plastic waste and promoting recyclability, saving water, conserving natural resources and improving children's oral health.

Job Description:

Responsibilities:

  • Provide collaborative end-to-end solutions that leverage joint capabilities and expertise in support of Colgate's customer development and customer service strategies.
  • Support the Commercial Business Planning (CBP) process and the critical link to Demand Planning to ensure alignment.
  • Generate growth and profitability opportunities for both customers and Colgate-Palmolive by collaborating with the customer to reduce cost to serve, and improve retail in-stock rates.
  • Monitor performance metrics (KPI's) to understand service and efficiency trends within assigned customers and identify opportunities for improvement.
  • Coordinate cross-functional work teams to eliminate root causes of customer supply chain inefficiencies and Out of Stocks (OOS).
  • Effectively manage data flow, communication and processes associated with new and transitioning SKU's, material status (e.g. SLOB, Discontinued) and ensure synchronization with customer's data.
  • Support the enforcement of Supply Chain Terms & Conditions with the customer(s).
  • Educate the broader CDT on Supply Chain capabilities and constraints that impact effective delivery of product to the customer.
  • Work closely with the Customer Development Team Finance Manager to optimize a "Cost to Serve" model.
  • Address special customer needs and expectations around product packaging, calling upon the appropriate Supply Chain and Demand Chain resources to develop/offer the most cost-effective solutions.
  • Lead opportunities to implement value-added services such as Collaborative Planning, Efficient Replenishment, Data Synchronization, EDI, etc.
  • Actively participate and support the Commercial Business Planning process (CBP). Lead the S&OP process for Key Accounts under his/her responsibility.
  • Seek input from customers about their needs and expectations to continually improve Customer Service and Supply Chain performance.
  • Leverage information from the customer, as well as Colgate internal sources to generate a customer-specific supply chain plan that is consistent with CP's service strategy and capabilities.
  • Conduct/organize routine on-shelf availability audits. Work with customer(s) to develop improvement protocols/methodologies.

Our Commitment to Sustainability:

We are determined to position ourselves for further growth as we act on our 2025 Sustainability & Social Impact Strategy.

Our Commitment to Diversity, Equity & Inclusion:

Achieving our purpose starts with our people — ensuring our workforce represents the people and communities we serve —and creating an environment where our people feel they belong; where we can be our authentic selves, feel treated with respect and have the support of leadership to impact the business in a meaningful way.

Equal Opportunity Employer:

Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status, or any other characteristic protected by law.

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