Accounts Receivable Analyst II

4 hours ago

Manila, National Capital Region, Philippines iSupport Worldwide Full time

Be a part of our fast-growing team and unchain all the possibilities

What is your mission?

We are seeking a proactive Accounts Receivable Analyst II to manage Accounts Receivable functions, ensuring accurate payment processing, account reconciliation, and chargeback investigations. Reporting to the Finance Manager, you'll maintain account integrity, manage collections, and resolve aging invoices while collaborating with US stakeholders.

You will provide the best service to our partner client by performing these tasks:

Capable of handling a large number of accounts which includes big and small businesses. To maintain the integrity of assigned accounts by making sure that the information in the system is correct and up to date.Conduct payment collection efforts to minimize invoices that go on past due.Communicate with the customers by email, phone or both in order to follow up on payment status for aging invoices and properly note such reasons in the system.Capable of making decision on issues involving orders that are on hold due to past due and over credit limit issues.Regularly meeting with US stakeholders to discuss issues with accounts and share the steps being taken to resolve.Escalate issues involving aging invoices to the Sales and Account Manager and to continuously follow up until a solution is achieved.Collaborates and offers suggestions to the Lead A/R Analyst or other stakeholders in order to figure out the root cause of account issues.Ability to process payments over the phone while strictly complying with industry safety and security standards. Negotiating payments with customers who had expressed cash flow issues.Offer recommendations to the Senior Credit Manager on issues involving accounts that are over credit limit and/or past due.Account reconciliation and keeping open credits/debits at a minimum.Offer and process refunds for overpayments.Investigates and initiates reports on issues involving systems and work applications.Ensure that invoicing, dunnings and automated systems are working without errors.Perform occasional credit analysis to determine an account's credit worthiness.Ability to interpret credit and collections tools such as credit bureaus websites.Responding to emails and inquiries within 48 hours.Suggest and implement short- and long-term plans for achievement of process objectives.Preparation of trade reference request.
Who are we looking for?At least 2 to 5 years of experience in AR Collections within a BPO setting.Experience using Oracle or any other CRM.Strong written and oral communication skills with customers/clients.Proficiency in MS Office applications, especially MS Excel (Lookups and Pivot Tables).Knowledge of Oracle is a plus.Familiarity with accounting/CRM software.Ability to respond effectively to sensitive inquiries or complaints.Solid problem-prevention and problem-solving skills.Excellent organizational skills with strong attention to detail and time management.Willingness to adapt to changing business needs and deadlines. Company Perks:Above-industry salary package and incentivesComprehensive HMO benefits and life insurance from day 1Free learning and development courses for your personal and career growthDynamic company eventsOpportunities for promotionFree meals and snacks

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