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IT Support Officer

4 months ago

Cebu, Philippines Collective Outsourcing, Inc. Full time

JOB DESCRIPTION:

You will provide remote desktop IT Support to AU business clients as a valued team member in a growing BPO business. You will work closely with business leaders in AU, key personnel and the Collective Outsourcing team. Key activities will be effectively resolving IT support requests and issues. You will provide a high quality service as part of an onshore / offshore team. The role represents a great opportunity to leverage your experience and talent plus develop new skills working with a fun team of people.

RESPONSIBILITIES:

Resolve IT support Requests and Issues - Windows Desktops/Servers + MacMaintain and Document Records and TicketsPerform IT Troubleshooting and resolve issues remotely (with RMM)Follow up and Pro-ActiveProvide clients a positive and helpful experienceEscalate issues to higher level staff when required JOB REQUIREMENTS:Very good English oral communication skillsA Bachelor's Degree in Information Technology, Computer Science, or any other related fieldMinimum 1-4 Years Remote Desktop Support ExperienceGraduate of Technical CoursesGood Understanding of O365 Management and PowerShell ScriptingMust be skilled with Microsoft windows, Office and other Popular ApplicationsMust have Basic Network and Sysadmin SkillsMicrosoft CertifiedGood Internet service whilst working from home